Department: Clinic
Position Type: Full-Time
FLSA: Exempt
Job Summary:
Join us and be a part of Trillium—a mission driven team committed to expanding access to high quality, compassionate care for everyone we serve. The RN Manager oversees nursing operations across all practice locations, ensuring high-quality patient care, compliance with regulatory standards, and alignment with organizational goals. This role combines clinical expertise with leadership to support staff development, optimize workflows, and enhance patient experience.
Duties/Responsibilities:
- Provide leadership and oversight for nursing teams across all practice sites.
- Ensure adherence to NYS RN scope of practice, organizational policies, and regulatory requirements.
- Develop and implement nursing protocols, workflows, and quality improvement initiatives.
- Monitor clinical performance metrics and patient care outcomes.
- Collaborate with providers, practice managers, and interdisciplinary teams to ensure seamless care delivery.
- Manage staffing schedules, coverage plans, and resource allocation for all practices.
- Conduct regular team meetings and provide ongoing education and competency assessments.
- Participate in recruitment, onboarding, and performance evaluations for nursing staff.
- Serve as a clinical resource and escalation point for complex patient care issues.
- Promote a positive, inclusive, and team-oriented work environment across all sites.
Miscellaneous:
- Requires the ability and commitment to respect and support patients, other employees and visitors with various lived experiences.
- Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors and modeling them in the organization.
- Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
- Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
- Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.
- Other specific duties as assigned.
Required Skills/Abilities:
- Strong knowledge of outpatient workflows and multi-site operations.
- Excellent leadership, communication, and organizational skills.
- Proficiency with Epic EMR (minimum 2 years required).
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with quality improvement and compliance initiatives preferred.
Education and Experience:
- Active, unrestricted Registered Nurse (RN) license in New York State required
- Bachelor of Science in Nursing (BSN) from an accredited college or university required.
- Master's degree in Nursing, Healthcare Administration, Public Health, Business Administration, or a related field preferred.
- Current Basic Life Support (BLS)/CPR certification required.
- Minimum of five (5) years of progressive nursing experience in an ambulatory, primary care, specialty care, hospital, or community health setting required.
- Minimum of three (3) years of leadership, supervisory, nurse manager, or equivalent management experience required.
Physical Requirements:
While performing the duties of this job, the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms; talk; and hear. Occasionally the employee must stoop, bend, and lift or move up to 25 lbs. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
