Trinity Residential

Leasing Consultant

Community Management Department
Full-Time | Hourly or Salary
Reports to: Community Manager
Location: San Antonio, Texas

Trinity Residential is seeking a motivated and customer-focused Leasing Consultant to join our on-site team. This role is ideal for an energetic sales professional who thrives in a fast-paced environment and is passionate about creating exceptional resident experiences.

As a Leasing Consultant, you are the first impression of the community. From the initial inquiry to move-in day, you will guide prospective residents through the leasing process while supporting occupancy, retention, and marketing goals.

Position Summary

The Leasing Consultant is responsible for engaging prospects, conducting community tours, closing leases, and supporting resident relations. This role plays a key part in maintaining high occupancy levels and ensuring Trinity Residential’s service standards are consistently delivered.

Key Responsibilities

• Greet, qualify, and engage prospective residents using established guest card procedures

• Document all phone and in-person traffic accurately

• Conduct property tours and effectively present apartment features and community amenities

• Secure deposits and complete leasing paperwork in compliance with Fair Housing laws

• Maintain and update guest cards and prospect follow-up systems

• Inspect model units for readiness and communicate service needs promptly

• Support lease renewals and track monthly commission records

• Respond to resident inquiries and ensure timely follow-up

• Address and monitor maintenance service requests to ensure satisfactory resolution

• Participate in outreach marketing efforts and resident referral programs

• Place and maintain marketing signage and distribute promotional materials

• Conduct market surveys and monitor competitor activity

• Support management with administrative duties and policy implementation

• Perform additional responsibilities as assigned

Qualifications

Education:
High school diploma or equivalent required; college coursework or degree preferred.

Experience:
1+ year of experience in leasing, hospitality, sales, or customer service preferred.

Technical & Professional Skills:

• Proficiency in Microsoft Office Suite

• Experience with property management software such as Yardi, Entrata, or RealPage

• Knowledge of Fair Housing laws and leasing best practices

• Strong organizational and interpersonal skills

• Ability to multitask and manage competing priorities in a customer-focused environment

Core Competencies

Customer Focus – Delivers exceptional service and builds positive relationships with residents and prospects.
Salesmanship – Effectively presents community features and confidently closes leases.
Communication – Communicates clearly and professionally with residents, prospects, and team members.
Team Collaboration – Works cooperatively with property staff to achieve occupancy and revenue goals.

Physical Requirements

Occasionally required to lift up to 25 pounds (marketing materials, packages). Must be able to sit or stand for extended periods, work on a computer, walk the community, climb stairs, and conduct regular unit inspections.

Work Environment

Professional leasing office within an on-site residential community. Frequent interaction with residents, prospects, and team members in a fast-paced, customer-focused setting.

Why Join Trinity Residential?

Trinity Residential is a recognized leader in residential community management, dedicated to delivering exceptional living experiences and fostering vibrant communities. We maintain high standards of service, safety, and professionalism while investing in the growth and development of our team members.

If you are driven, service-oriented, and ready to grow your career in multifamily property management, we invite you to apply.

Equal Opportunity Employer

Trinity Residential is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all individuals and maintain a positive and respectful work environment.