Director, Operations Improvement

Learn more about TriVista and how our inclusive, collaborative culture earned us a Great Place to Work Award. **75% Travel/25% Remote** This position requires the ability to travel up to 75% of the time. Our corporate office is located in Orange County, CA. Employees in this position are permitted to reside anywhere in the United States, provided they have reliable access to a major airport within close proximity to support business travel needs.

Position Summary

TriVista Directors lead teams that scope and deliver consulting engagements for Private Equity clients and their portfolio companies. They are accountable for both firm development and client engagements, including delivering quality client projects and experiences while growing revenue and developing TriVista employees. Directors are experienced supply chain or operations strategy professionals who have significant operational leadership experience in consulting or Fortune 500 companies, along with a track record of leading, coaching, and facilitating transformational projects at site and enterprise level.

Directors are responsible for growing firm revenue of existing accounts by spending time staying in front of account leaders and primary contacts to farm new work. As part of this activity, they focus on scoping engagements and writing client discussion documents and engagement letters. Directors are accountable for project management, including meeting deadlines, budgets and client deliverable expectations. In addition to project work, Directors also play a critical role in firm development.

They directly manage and oversee the development of TriVista employees. In addition, they actively participate in firm level strategy development and execution. TriVista’s Directors represent the image and credibility of the firm. Their roles require regular communication with clients that include Private Equity investors, boards of directors, and corporate level executive team members. Excellent spoken and written communication skills are essential.

Responsibilities Business Development Support Accountable to manage a limited number of accounts including maintaining relationships and grow revenue by maintaining key stakeholder relationships. Actively farm new work across TriVista’s offerings from existing accounts by managing project relationships and staying in front of key contacts and accounts when projects complete Scope new engagement opportunities including identifying customer requirements and developing the TriVista approach, workplan, and costing to write discussion documents and engagement letters Pursue client expansion opportunities including converting diagnostic to implementation work and cross selling additional TriVista service lines Maintain regular contact with key contacts from existing network and historical engagements Engage in industry professional organizations to broaden experience and increase visibility (network) Firm Development Participate in recruiting and interviews Participate in firm strategy development and execution Lead internal projects that build firm capability Practice Development Assist in project and practice staffing decisions Responsible for the development execution of practice level strategy Responsible for maintaining and developing practice level marketing material and engagement letters Ensure development and maintenance of TriVista tools, templates, and methodologies Lead internal projects that build firm capability Project Delivery Responsible for scope development, project delivery, and client relationships Participate in key project activities and milestones including kickoff, project architecture, and client report out(s) Accountable for the quality of client engagement deliverable(s) and fulfillment of client objectives by effectively leading project teams to ensure exceptional performance Accountable for managing project team direction and ensuring project deliverable meets client expectations and scope of services Ensure internal project plan is developed, activities are completed, and milestones achieved Responsible to ensure project budget and margin are achieved Utilize various project management tools and best practices such as Gantt Charts, budget, risk assessment, work breakdown structures, RACI’s, etc.

Responsible for maintaining and building client relationships on projects to ensure both a successful project and maximize opportunity for future work Establish trusted advisor relationships with private equity sponsors and senior client management during engagements Participate in client meetings and provide advice as requested People Development Build, lead, and coach teams of internal and external resources, as appropriate and as required Coach and lead project teams through project engagements as well as in internal growth opportunities Provide frequent and authentic feedback to direct and indirect reports Proactively provide training to staff Actively participate in the performance management process Behaviors Embody and uphold the firm’s values and act as a conscientious member of the organization Ability and willingness to undertake up to 75% travel domestically and internationally is required.

Perform other duties and responsibilities as required, assigned, or requested