Position Summary
Valley Country Club is seeking a motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations.
This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences.
The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution — learning how each touchpoint contributes to member satisfaction, retention, and membership growth.
This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon-managed properties.
Core Purpose of the Role
This role exists to:
- Support the execution of exceptional member experiences • Learn and assist in the operational rhythm of a private club • Develop an understanding of hospitality-driven leadership • Gain cross-departmental exposure to club functions • Build foundational skills in event execution, service delivery, and member relations
Pay: $20/hr
Key Responsibilities
Member Experience Support
- Assist in the execution of club events and member programming
- Support day-to-day hospitality touchpoints across dining, pool, and social spaces
- Observe and participate in service delivery with a focus on consistency and personalization
- Identify opportunities to enhance guest and member experience
Event & Programming Operations
- Assist with club event planning and execution
- Support setup, flow, and service coordination for member functions
- Participate in post-event review and operational feedback
Pool & Seasonal Service Support
- Engage in seasonal operations including poolside hospitality
- Support service standards in outdoor and casual environments
- Learn the importance of experience continuity across all club settings
Operational Learning
- Shadow leadership across departments including:
- Assist with execution of service standards and operational processes
Membership Awareness
- Develop understanding of how hospitality impacts:
- Learn how member experience supports membership sales and engagement
Continuous Improvement
- Participate in service evaluations and improvement initiatives
- Contribute ideas for enhancing member experience
- Support implementation of operational enhancements
Learning & Development Focus
This role is designed to build knowledge in:
- Private club service culture • Event operations • Member relationship management • Cross-department collaboration • Hospitality leadership fundamentals • Experience-driven programming • Operational excellence
Ideal Candidate
- Passionate about hospitality and service excellence
- Interested in pursuing a career in club or hospitality leadership
- Strong interpersonal and communication skills
- Curious, proactive, and eager to learn
- Comfortable working in a dynamic, member-facing environment
- Professional and team-oriented
Hospitality, event, or service experience preferred but not required.
