Guest Services

Responsibilities:

• Proficient knowledge of resort operations, policies, procedures, and products
• Answer phones and communicate with guests resort policies, procedures
• Use of POS system to sell resort product
• Keep a neat and clean workstation
• Resolve inquiries/issues in a timely and professional manner
• Engage with guests to ensure an exciting experience and lifelong memory
• Remain focused in a very busy environment
• Provide exceptional customer service and ensure general knowledge of mountain operations to best assist customers