Dental Patient Care Coordinator

Dental Patient Care Coordinator

Practice: Upper Thornhill Dental Care
Location: Thornhill
Website: https://www.utdentalcare.com/
Role Type: Full-Time
Role Hours: Monday, Wednesday & Friday 9:00 a.m.–5:00 p.m. | Tuesday & Thursday 10:00 a.m.–6:00 p.m. | Saturday 8:00 a.m.–3:00 p.m. (alternating Saturdays; 5 working days per week)

Job Overview

Upper Thornhill Dental Care is a family-friendly, patient-centered, modern dental practice dedicated to providing exceptional care in a welcoming and supportive environment.

We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.

As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.

Key Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Maintain accurate patient records using
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Qualifications

• Minimum 1 year of dental or medical administration experience (dental preferred).
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Cleardent and Open Dental is an asset.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Professional presentation, positive attitude, and patient-centered mindset.
• Ability to work collaboratively in a busy, team-oriented clinical environment.

Practice Snapshot

Practice Name: Upper Thornhill Dental Care

Location: Thornhill, Ontario

Operatories

• Total Operatories: 6
• Hygiene Operatories: 2
• Dentist (DDS) Operatories: 4

Clinical Team Structure

• Number of Hygienists per Day:
• Monday: 2
• Tuesday: 2
• Wednesday: 2
• Thursday: 2
• Friday: 2
• Specialty Services Offered: Pediatric Dentistry and Periodontics (scheduled based on specialist availability).

Office Environment & Culture

Upper Thornhill Dental Care is a long established practice with a predominantly adult patient base. Our experienced team is committed to delivering a consistently high standard of patient care in a professional, well organized environment.

Technology & Software

• Practice Management Software: Open Dental, Cleardent
• Digital Tools:

Neighborhood Highlights / Landmarks

Located in a convenient plaza with free parking and easy access to restaurants, cafés, and everyday amenities.

Compensation

• Pay Range: $25.00–$26.00 per hour
• Compensation is commensurate with experience and skills.

Ready to Take the Next Step?
If you're looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.

If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us.