Help improve how members discover and access primary care through a healthcare marketplace. You will work across product, operations, data, and outreach teams to identify friction in the member journey and increase the share of members who complete a first visit.
Own and improve the conversion rate from selecting a provider to completing a first visit.
Diagnose friction across scheduling, member communications, provider information, and handoffs between product experiences.
Manage post-visit feedback collection, including NPS and access scores, and improve its design, response rates, and data quality.
Share feedback with product, operations, data, and outreach partners to inform product decisions, outreach triggers, campaign targeting, and re-engagement.
Partner with provider account management and operations teams to resolve scheduling, onboarding, and communication issues.
Evaluate channels, including AI-powered outreach, to reduce friction and improve visit conversion.
At least 4 years of experience in product management, growth, or a closely related role, with experience shipping products and measuring results.
Consumer product experience, ideally with a digital interface, and demonstrated impact on usage, engagement, activation, or conversion metrics.
Strong quantitative skills, including interpreting conversion metrics and working with structured data.
Experience collaborating across teams and influencing outcomes without direct authority.
Familiarity with SQL, product analytics tools such as Mixpanel or Amplitude, CRM or marketing automation platforms, survey tools, and data visualization.
Healthcare, health insurance, or consumer health experience is a plus.
Salary range: $155,000 to $185,000 annually. Visa sponsorship is not available.
Hybrid role based in New York, New York.
Job details are sourced from the employer's original posting.
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