Join an AI customer experience startup in a customer-facing solutions role focused on bringing voice AI implementations from signed contract through production. You will partner with customers and applied AI engineering to translate operational needs into practical, AI-driven experiences.
Work with customers to understand their standard operating procedures, workflows, and current customer experience.
Map customer needs into an AI-driven experience and implementation plan.
Translate complex business logic and customer requirements into clear implementation documentation and specifications for applied AI engineering.
Own complex post-sales implementations end to end, from contract handoff through live production.
At least 4 years of customer-facing solutions consulting or implementation experience, with a track record of owning enterprise or mid-market implementations.
Hands-on experience building, implementing, or configuring real-time, multi-turn voice AI agents.
Technical fluency with APIs, webhooks, CRMs, data structures, system integrations, and contact center platforms.
Experience using AI-assisted development tools and working with agentic AI systems.
Strong solutions engineering or solutions consulting experience, beyond customer success alone, and a hands-on individual contributor background.
Relevant experience in contact center software, conversational AI, or intake operations such as legal, insurance, or financial services is valuable.
Experience based in Canada is required, with Toronto preferred. Experience in fast-moving startup environments is helpful.
Annual salary range: $150,000 to $200,000 USD. Visa sponsorship is not available.
Remote, with Los Angeles, California, United States as the primary location.
Job details are sourced from the employer's original posting.
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A talent solutions partner that helps companies build and scale their teams.