Caregiver Applicant Specialist (Bilingual : Chinese)

Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Reporting to: Recruitment Office Manager

Location: Full-time | Saturday - Wednesday, 9:00 AM - 5:00 PM, on-site in Fort Hamilton, Brooklyn

Job Summary: The Caregiver Applicant Specialist works closely with our HHA Recruitment team. He/she is the first point of contact for chosen caregivers to guide them through the application process efficiently. The Caregiver Applicant Specialist is also responsible for reviewing and processing incoming HHA applications via paper and internet, as well as managing and following up on pending applications to resolve them.

Job Responsibilities:

• Work with chosen caregivers to guide them in submitting all required work and medical documentation via phone and in-person
• Participate in orientation by meeting and greeting all applicants, screening them and providing the necessary paperwork needed for them to start working i.e fingerprints, OMEG, employment verification, reference check
• Follow up with unattended applicants to reschedule orientation dates, verify attendance for orientation and in-service classes
• Assist with the formatting of policies, procedures and other documents as necessary
• Maintain open lines of communication with all applicants
• Demonstrate service excellence and positive interpersonal relations in dealing with others, including, patients, families, employees, managers, medical staff
• Responsible for the completion of intake, enrollment, and monitoring ongoing Caregiver applications
• Participate with in-service and orientations as requested
• Ensure a high level of care for the caregivers
• Coordinate and communicate with various staff in accordance with company policies and to the benefit of our caregivers
• Ensure caseload retention and assist with growing the company’s referrals
• Maintain HIPAA compliance and regulations

Job Requirements:

• Diploma from an accredited High School; GED equivalent
• Have experience working with database systems, an innate ability to internalize large amounts of information, experience in HHAeXchange is a plus 
• Demonstrated exceptional customer service experience
• Excellent verbal and written communication skills
• Must be bilingual in Cantonese Chinese and Mandarin Chinese

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space