Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)
Working time: Monday – Friday. Night shift: 8:00 PM - 05:00 AM or 10:00 PM – 07:00 AM
As an Integration Support Specialist, you will:
1. Troubleshoot & Resolve Complex Customer Issues
- Communicates task/ticket status and issues to client and coworkers
- Ability to interact with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.
- Works directly with existing clients and trading partners on projects and provides production support.
- Fields tickets that come into the Production Support Team department queue.
- Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.
- Resolve issues while providing clear communication to the client.
- Provide day to day operational support to the client and proactively identifies problems and make recommendations regarding solutions.
2. Support and Work with other internal departments
Requirements for Success:
- Proficient English: TOEIC 800 or IELTS 6.5 and above (or equivalent skills)
- ERP exposure or knowledge (NetSuite, SAP, etc.)
- 2+ years in a software support, client services or call center environment
- Plus if you have:
- Experience with XML and flat file formats
- Knowledge of SQL or other scripting languages
- Demonstrate the ability to work effectively in AI‑augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability.
- Identify automation opportunities within existing processes
