Senior HR Operations Associate

About the Role

The Senior HR Operations Associate is the driving force behind a seamless, compliant, and exceptional employee experience at True. As the primary owner of day-to-day HR transactions, you will manage the end-to-end employee lifecycle—from the moment a candidate accepts an offer to their eventual offboarding.

Key Responsibilities:

Onboarding & Offboarding

• Offer Management: Generate, distribute, and track offer letters, ensuring all compensation, equity, and role details are accurate and compliant.

• Pre-Employment Processing: Initiate and monitor background checks, drug screens (if applicable), and right-to-work documentation (e.g., I-9 verification).

• Onboarding Coordination: Partner with IT and Hiring Managers to ensure new hires have a seamless Day One experience. Facilitate HR onboarding sessions and ensure all new hire documentation is completed.

• Offboarding Execution: Manage voluntary and involuntary termination processes, including processing offboarding documentation, coordinating final paychecks with Payroll, calculating severance (if applicable), and ensuring the smooth transition of company assets.

Employee Lifecycle & Documentation

• Lifecycle Transactions: Process all employment changes accurately and timely, including promotions, lateral transfers, manager changes, and compensation adjustments.

• Records Management: Maintain accurate and secure electronic employee files, ensuring all required employment documentation is filed correctly and complies with data privacy regulations.

• Auditing & Compliance: Conduct regular audits of employee data and physical/electronic records to ensure absolute accuracy. Maintain compliance with federal, state, and local employment laws.

Operational Support & Employee Experience

• Front-Line Support: Act as the primary point of contact for employee and manager inquiries regarding HR policies, lifecycle processes, and general employment questions.

• Process Improvement: Identify bottlenecks in day-to-day operations and recommend actionable improvements to streamline workflows and enhance the employee experience.

• Cross-Functional Collaboration: Partner closely with the HRIS/Tech team to escalate system errors, with Payroll to ensure data accuracy for processing, and with HR Business Partners on complex employee changes.

Qualifications

• Experience: 3–5 years of progressive experience in HR Operations, HR Administration, or a similar capacity.

• Accuracy & Detail: Exceptional attention to detail with a proven track record of maintaining high data integrity in fast-paced environments.

• HR Knowledge: Strong foundational understanding of core HR principles, employee lifecycle processes, and basic employment law compliance.

• System Proficiency: Experience operating as a user/administrator within enterprise HRIS platforms (e.g., Paylocity, Workday, ADP, BambooHR) for transactional processing.

• Communication: Strong written and verbal communication skills, with an emphasis on customer service, empathy, and confidentiality when dealing with sensitive employee information.

• Problem-Solving: Ability to navigate operational roadblocks independently and escalate highly complex issues to the appropriate centers of excellence.