Position Status: Full-Time
Supervisor: Clinic Administrator
What You’ll Do:
- Interaction with administrative and clinical staff including front desk, medical records, nursing, and ancillary services (when applicable) to ensure maximum utilization of resources and the efficient delivery of services.
- Oversees the day-to-day clinic activities and schedule in an effort to reduce patient wait times, and reduce overtime expenses.
- Assists physician to ensure clinic runs smoothly and on time.
- Schedules patient for surgery and advises patients of pre-surgical requirements to include laboratory orders and/or x-rays. Reviews surgical documents with patients.
- Advises patients of co-payment, co-insurance or other out-of-pocket expenses prior to surgery and refers patient to a financial counselor when necessary.
- Maintains surgical schedule and serves as liaison between staff and authorization department.
- Enters surgical/clinical charges into Athena, or directs charge tickets to reception specialist when appropriate.
- Coordinates scheduling of patient’s tests, ensuring follow-up appointments with physician are scheduled.
- Documents patient phone calls, prescription refill messages, and obtains physician signature.
- Manages clinical risk issues for patients/physician.
- Ensures patient phone calls are retrieved and returned in a timely manner.
- Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
- Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinical Services Manager as needed.
- Analyzes average patient wait times and makes recommendations for improvement as needed.
- Communicates with staff and physician on a regular basis to ensure quality of service and needs by the physician and patients are successfully met.
- Coordinates Physician personal and meeting schedules, to include solutions where scheduling conflicts exist.
- Coordinates On-Call rounding lists of patients.
- Ensures regulatory compliance and reports any issues to Clinical Services Manager as they arise.
