JOB SUMMARY: The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting.
SUPERVISOR: Scheduling Manager
DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
- Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
- Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
- Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
- Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information.
- Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols.
- Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
- Performs patient reminder calls for future appointment dates and documents accordingly.
- Document call summary in Athena/EMR system
- Requires regular and consistent attendance.
