Manager, Practice Operations II - Stoneham MA

Hours: 40 hours weekly, Monday-Friday 8am-430pm. Exempt position

Location: Stoneham Tufts Medicine Cancer Center

Job Profile Summary

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises all levels of employees.  Responsibilities that typically include: Setting goals and objectives for team members for achievement of operational results, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview

This role is responsible for managing the daily practice operations and related physician practice activities to ensure the delivery of efficient and cost-effective quality patient care.   Provides managerial leadership and support to all practice providers and staff to create a cohesive culture and an environment that fosters innovation and growth across the organization.  The scope of this role is defined as one of the following: management of a single practice location with a total of ten or more providers or management of two or more practice locations with a total of eight or more providers.

Job Description

1. Bachelor's degree in business, healthcare, or a related field or equivalent combination of education and experience such as Associate’s degree in business, healthcare, or a related field and two (2) years of relevant business experience or High School Diploma or GED and four (4) years of relevant business experience.

2. Two (2) years of healthcare management or practice management experience working directly with physicians and practice members.

Preferred Qualifications:

1. Five (5) years of healthcare management or practice management experience working directly with physicians and practice members.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Manages daily practice operations of one or more employed practices to ensure efficiency, patient flow and patient/employee satisfaction.

2. Responsible for day-to-day personnel issues including: hiring, conducting formal performance evaluations, discipline and coaching/mentoring practice personnel. Ensures comprehensive orientation plan is conducted for all new employees. Ensures staff compliance with policies and procedures.

3. Monitors and controls practice expenses. Maintains records of accounts payable, approves expenditures and requests payment of bills.  Responsible for selection, purchase and delivery of equipment, furniture and supplies.

4. Conducts monthly meetings for all practice providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care, satisfaction with service and resolution of problems.

5. Works collaboratively with the billing and finance departments to fully understand the practice’s AR, denial trends, referral management and areas of improvement/training needed by staff and providers.

6. Assists in preparation and implementation of annual practice budget. Responsible for managing operations to the monthly budget and monitoring expenses and revenue.

7. Works collaboratively with Physician Services to ensure practice meets required compliance and clinical competency thresholds, OSHA regulations, Meaningful Use measures, AQC and MSSP quality measures.

8. Promotes the provision of cost-effective, high-quality health care services for patients, with emphasis on patient satisfaction.  Implements and supports a system of performance improvement to ensure effective and efficient use of resources and smooth patient flow, while adhering to budget and optimizing physician productivity.

9. Serves as liaison between practices and various hospital departments (Physician Services, Information Services, Purchasing, PHO, Finance, etc.)

Physical Requirements:

1. Work environment: professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs and operate office equipment.

3. Able to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

4. Occasionally lift and/or move up to 25 pounds.

5. Ability to work in confined or open environments.

6. Ability to work independently or in a team environment.

7. Ability to travel to various locations both within the state and outside the state.

Skills & Abilities:

1. Demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment, problem solving, and decision-making skills in a matrixed organization.

2. Excellent oral and written communication skills; able to communicate professionally and effectively to a diverse audience.

3. Demonstrated analytic skills to gather, transform, research, and communicate data in an actionable manner necessary for performance improvement, including intermediate to advanced Excel knowledge.

4. Ability to manage stressful situations.

5. Ability to de-escalate situations.

6. Proficiency with Microsoft Office 365, productivity software, including but not limited to Word, Outlook, PowerPoint, Excel, Lists, Skype meetings and SharePoint

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

$84,300.22 - $107,481.20

based on full-time equivalent