We are seeking a Systems Engineer who possesses a passion for people and technology with experience in support, consulting, or a comparable field. You love driving implementations of IT infrastructure such as virtualization, enterprise hardware/software, networking, and cloud computing.
Responsibilities:
- Communicate with clients to provide regular updates on projects.
- Work in our ticketing and project management system to respond to clients based within SLAs.
- Provide internal escalation support on client issues.
- Translate clients’ requests into clearly defined projects.
- Develop solutions tailored to solve clients’ issues.
- Implement highly-available server/networking/storage infrastructure.
- Audit and implement security best practices across a wide range of devices and services.
- Support backup and disaster recovery infrastructure.
Technology Requirements
Deep knowledge, direct experience, and/or ownership of:
- Windows Server : 2008+, Virtualization, DNS, AD, Group Policy, DHCP, File Server, PowerShell.
- Windows Client : Windows 7+, Deployment, Bitlocker.
- Apple : 10.10+ management/support.
- Networking : Internet connectivity, Wi-Fi, IPv4, VLANs, NAT, Firewalls, DHCP, DNS.
- Microsoft Cloud/Server : Exchange, SQL, Office 365.
- Client Software : Microsoft Office (Word, Excel, OneNote, Outlook, Lync/Skype4B).
- Server/Storage Hardware : Dell/HP/Intel/Lenovo Servers, RAID.
- Unified Communications : PBX.
- Backup/Recovery/DR : WAN backups and replication expertise.
Preferred Experience/Expertise
- 5-10+ years’ experience working in support, consulting, or a comparable field.
Opportunities to work with these technologies:
- Windows Server : 2012+ Infrastructure design/deployment/management. Failover Clustering, Hyper-V Clusters, Storage Spaces (SOFS preferred), RRAS, NPS, RDS, PowerShell Scripting, and Group Policy (Folder Redirection, Security Settings, Administrative Templates).
- Windows Client : 8.1+ Building Deployments.
- Apple : 10.9+ management/support, iOS provisioning/management/support.
- Networking : Enterprise WAN connectivity (MPLS, EoF, EoC, T1, T3, WiSP), Enterprise WiFi, IPv6, VLAN routing, Switch CLI setup/configuration, MLAG/LACP, Site-to-Site VPN, GRE.
- Microsoft Cloud/Server : Exchange Server/Online, Lync/Skype4B Server/Online, SharePoint Server/Online, System Center (CM/DPM/OM/VMM), Intune, SQL Server, Azure (AD, SQL, VMs Networking), Office 365, ADFS (DirSync/AADSync/AADConnect), Azure AD, Exchange Hybrid deployments, EOP, streamed Office deployment, AWS (EC2/EBS/VPC/R53/RDS).
- Linux Server OS : Linux (primarily CentOS, and Ubuntu). Key-pair logins, SSH, PuTTY, etc., Linux/Unix
- Server/Storage Hardware : Dell/HP/Intel/Lenovo/DataOn/SuperMicro Servers/Storage, BMC/IPMI Management, SAN, NAS, SAS JBODs, SSDs, Hybrid Storage, RAID, iSCSI.
- Unified Communications : Lync/Skype Enterprise Voice, Exchange UM, Polycom phone, SIP trunks, TDM trunks.
- Miscellaneous : Software Licensing, Regulatory compliance, application and system monitoring.
General Skills and Requirements
- Strong customer service skills required.
- Candidate must be able to scale communication to both technical and non-technical audiences
- Experience with time tracking and time management.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to follow client and internal procedures.
- Must own reliable vehicle for travel within the Greater Seattle area.
- Able to lift at least 50 pounds.
All your information will be kept confidential according to EEO guidelines.
