Store Agent is responsible for caring for our customers, solving their issues and for building lasting relationships with them.
Daily activities include:
Help customers with technical questions
Process orders and payments in the CRM system
Handle complaints and retain cancellations
Troubleshoot technical issues
Prepare packages for shipment and process incoming packages
Manage inventory
Contribute to product and service improvements
Contribute to a positive working environment
Qualifications
Store Agent must have natural diplomatic skills, tact, and patience to deal with all kinds of situations and customers.
Required skills and experience:
1 Must be fluent in Russian and English
2 Great listening and communication skills
3 Ability to simultaneously handle multiple tasks
4 Positive and friendly attitude
5 Strong organization and follow-up skills
6 Flexibility to work different shifts and on weekends
7 Ability to adapt to different customers
8 Ability to maintain composure under pressure
9 Knowledge of the computers, networks, TVs, phones and CRM software
Benefits that are awaiting you if you join us:
Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!
Press "I'm interested" and submit your application. We would love to see in comments an explanation of why we should hire you for this position.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
We are changing the world of television by creating an innovative way to watch TV directly from the motherland anywhere around the world. We invite you to join our growing company and to contribute to the revolution of how people watch TV. Our employees are our pride and our most valuable asset. If you always dreamed of working in a fun environment with an open organization structure and solid management and your culture fits our culture then we are the right place for you! COMPANY CULTURE Integrity is in our DNA Employees are our family We are young, very ambitious and dedicated to achieving success We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company even better.