TVH CANADA LTD.
Job Title: Material Handler
Manager: Warehouse Supervisor
Department: Operations
Purpose
To provide a high level of customer service, by accurately picking and packing orders placed by customers in a timely and professional manner utilizing the tools available to them.
Essential Functions & Responsibilities
- Pick orders assigned
- Pack orders in a manner which ensures safe transportation within the courier system
- Assist in maintaining a clean work area when required.
- Process incoming freight and put away parts in correct bin locations as labeled and verifying parts are the same.
- Regular use of RF scanners during shift
- Ship orders as per desired method of shipping.
- Meet and/exceed performance targets consistently.
Other Duties and Responsibilities
- Maintain cleanliness and professional presentation of warehouse.
- Notify inside administration staff of any changes required on customers packing slip.
- Report non- conforming products to appropriate personnel.
- Provide excellent customer service by meeting and exceeding the customers’ needs and expectations, ensuring company policies and procedures are followed.
- Contribute to team spirit by assisting fellow employees with other tasks related to overall company objectives.
- Perform other duties related to other company business, when required.
- Checking shipment appointments for both inbound and outbound logistics.
- Verifying and unloading shipments from various vendors.
- Receiving shipments against different purchase orders , performing sortation and preparing the put-aways.
- Verifying the accurate quantity and quality of inventory.
- Resolving discrepancies, such as shortages or incorrect parts, and creating NCFs as required.
- Performing cycle counts, as the team is fully trained in this process.
Knowledge and Skills
- High School diploma
- Strong communication and interpersonal skills
- Related Order Picking experience is a definite asset.
- Use and familiarity with different modes of shipping
- Related customer service experience is a definite asset.
- Self-motivated with organizational skills are an asset.
Fiscal Responsibility
- Use of company materials and equipment for business related use, as approved by management
Extent of Public Contact
- Continual interaction with staff in all departments and customers.
- Occasional visit to customer counter and showroom.
Physical Demands
- The job requires extensive walking within warehouse.
- Occasional use of a computer terminal.
- Bending & lifting of up to 50 pounds.
- Requires assisting co-workers with objects weighing in excess of 50 lbs.
Working Conditions and Environment
- Warehouse locations may encompass exposure to heavy equipment and related conditions
- Clean Warehouse and occasional trips to the office area
