Customer Service Representative

Twin Liquors isn’t just another job – it’s a passion, it’s a career. Born and raised in downtown, Austin in 1937, family owned, Twin Liquors began as one small store and has emerged into a “home grown,” successful Austin company that has a unique and well-respected reputation throughout the United States for having impeccable team members, outstanding customer service, conveniently located stores, extensive selections of fine wines and premium spirits from around the world, and substantial community involvement.

We believe in rewarding outstanding work, developing employee’s careers and building long-term relationships with our customers and employees. Our warehouse team is a critical part of our operations, and each associate is a key part of that success. The ideal candidate must be able to keep up with the face pace demands of a warehouse, proactive, energetic, dependable, resourceful, detail oriented and have a great work ethic.

Responsibilities:

• Processes orders for Spirits, Fine Wine, etc. received by mail, telephone, fax, E-mail or personally from customer or company employee by performing the following duties.
• Edits orders received for price and nomenclature.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Writes or types order form, or enters data into computer, to determine total cost for customer.
• Prints shipment documents and forwards to the Customer Service Manager for review.
• Records or files copy of orders received.
• Follows up on orders to ensure delivery by specified dates.
• Computes price, discount, sales representative's commission, and shipping charges as required.
• Prepares invoices and shipping documents such as export papers, commercial invoices.
• Checks shipping orders to ensure they are accurate with regards to quantity shipped; this is done by comparing shipping documents with computer generated reports.
• Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
• Receives and checks customer complaints.
• Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management.
• Types quotes and maintains files for all quotes that are processed.
• Maintains customer name and address data base.