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    TY

    Tyco

    Technology

    Integrated Solutions Service Tech 3

    IND Gurugram, IndiaFull-time5–10 yrs experiencePosted 1w ago
    All Tyco jobs

    Job description

    Job Summary

    We are seeking an experienced and customer-focused Assistant Manager - Service (HVAC & Chillers) to oversee service operations, maintenance activities, troubleshooting, and customer support for HVAC systems and chiller installations. The role involves managing service teams, ensuring timely resolution of customer issues, maintaining service quality standards, and driving customer satisfaction while achieving business objectives.

    Key Responsibilities

    Service Operations Management

    • Manage preventive maintenance (PM), breakdown maintenance, and annual maintenance contract (AMC) activities for HVAC and chiller systems.
    • Ensure timely execution of service schedules and adherence to service-level agreements (SLAs).
    • Monitor service performance, response times, and customer satisfaction metrics.
    • Coordinate with customers and internal teams to ensure seamless service delivery.

    Technical Support & Troubleshooting

    • Provide technical guidance for troubleshooting HVAC equipment, chillers, AHUs, FCUs, cooling towers, and related systems.
    • Support service engineers in resolving complex technical issues.
    • Analyze recurring equipment failures and implement corrective actions.
    • Ensure compliance with OEM guidelines and safety standards.

    Team Management

    • Lead and supervise service engineers, technicians, and subcontractors.
    • Allocate resources effectively to optimize service efficiency.
    • Conduct technical training and skill development programs for the team.
    • Monitor team productivity and performance.

    Customer Relationship Management

    • Build and maintain strong relationships with customers.
    • Handle customer escalations and ensure prompt resolution.
    • Conduct periodic service review meetings with key customers.
    • Identify opportunities for AMC renewals, service upgrades, and spare parts sales.

    Financial & Commercial Management

    • Support preparation of service budgets and resource planning.
    • Monitor service revenue, AMC contracts, and profitability.
    • Ensure timely invoicing and payment follow-up.
    • Control service costs while maintaining quality standards.

    Safety & Compliance

    • Ensure strict adherence to EHS (Environment, Health & Safety) policies.
    • Conduct safety audits and toolbox talks for service teams.
    • Maintain proper documentation of service activities and compliance records.

    Required Qualifications

    • Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or a related field.
    • 5-10 years of experience in HVAC and Chiller Service Operations.
    • Strong knowledge of HVAC systems, chillers, VRF/VRV systems, cooling towers, pumps, and control systems.

    Job details are sourced from the employer's original posting.

    Open job posting
    TY

    About the company

    Tyco

    Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

    View all Tyco jobs
    Industry
    Technology
    Founded
    1885
    Open roles
    646

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