Integrated Solutions Service Tech 3

IND Bangalore C 701, IndiaFull-time8–12 yrs experiencePosted 1w ago

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Job description

Job Summary

We are seeking an experienced and result-oriented Assistant Manager - Service (HVAC) to lead service operations, manage field service teams, and ensure customer satisfaction across HVAC systems and solutions. The incumbent will be responsible for service delivery, maintenance operations, customer relationship management, team development, and achieving operational targets.

Key Responsibilities

Manage day-to-day HVAC service operations, including preventive maintenance, breakdown support, and AMC execution.
Lead and supervise a team of service engineers and technicians to ensure timely resolution of customer issues.
Monitor service KPIs, response time, service quality, and customer satisfaction metrics.
Ensure compliance with safety standards, company policies, and industry regulations.
Drive service revenue growth through AMC renewals, modernization opportunities, and spare parts sales.
Coordinate with customers, vendors, and internal stakeholders for seamless service delivery.
Review technical reports, service documentation, and maintenance schedules.
Support customer escalations and provide effective technical solutions.
Ensure optimum utilization of manpower, tools, and resources.
Conduct performance reviews, training, and development activities for team members.
Prepare and present operational reports, forecasts, and service performance dashboards.

Required Qualifications

Bachelor's Degree/Diploma in Mechanical Engineering, Electrical Engineering, or related field.
8-12 years of experience in HVAC service operations, maintenance, or project execution.
Strong knowledge of Chillers, AHUs, VRF/VRV Systems, Package Units, and HVAC Controls.
Experience in handling customer relationships and service teams.
Good understanding of AMC management and service contract execution.
Strong leadership, communication, and problem-solving skills.
Proficiency in MS Office and ERP/Service Management tools.

Preferred Skills

Team management and stakeholder handling.
Technical troubleshooting of HVAC and chiller systems.
Customer-centric approach and commercial acumen.
Planning, scheduling, and resource management.
Strong analytical and reporting skills.

Job details are sourced from the employer's original posting.

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About the company

Tyco

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

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Industry: Technology
Founded: 1885
Open roles: 646

Integrated Solutions Service Tech 3

Job description

Job Summary

Key Responsibilities

Manage day-to-day HVAC service operations, including preventive maintenance, breakdown support, and AMC execution.

Lead and supervise a team of service engineers and technicians to ensure timely resolution of customer issues.

Monitor service KPIs, response time, service quality, and customer satisfaction metrics.

Ensure compliance with safety standards, company policies, and industry regulations.

Drive service revenue growth through AMC renewals, modernization opportunities, and spare parts sales.

Coordinate with customers, vendors, and internal stakeholders for seamless service delivery.

Review technical reports, service documentation, and maintenance schedules.

Support customer escalations and provide effective technical solutions.

Ensure optimum utilization of manpower, tools, and resources.

Conduct performance reviews, training, and development activities for team members.

Prepare and present operational reports, forecasts, and service performance dashboards.

Required Qualifications

Bachelor's Degree/Diploma in Mechanical Engineering, Electrical Engineering, or related field.

8-12 years of experience in HVAC service operations, maintenance, or project execution.

Strong knowledge of Chillers, AHUs, VRF/VRV Systems, Package Units, and HVAC Controls.

Experience in handling customer relationships and service teams.

Good understanding of AMC management and service contract execution.

Strong leadership, communication, and problem-solving skills.

Proficiency in MS Office and ERP/Service Management tools.

Preferred Skills

Team management and stakeholder handling.

Technical troubleshooting of HVAC and chiller systems.

Customer-centric approach and commercial acumen.

Planning, scheduling, and resource management.

Strong analytical and reporting skills.

Tyco