Investor Services Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

About U.S. Bank Global Fund Services (Ireland) Limited

U.S. Bank Global Fund Services (Ireland) Limited is a hedge fund administration specialist based at City Quay in the IFSC. Our innovative technology, coupled with a talented and motivated workforce allows us to deliver a superior service to our clients. We are committed to our services being of the highest quality and are continuously improving our technologies and processes, therefore offering challenging, dynamic roles with excellent career prospects.

Role overview:

The Investor Services Manager works under the guidance of the Senior Manager / Operations Manager. As an Investor Services Manager you will have an integral role within operations, responsible for the day to day running of a team, ensuring that daily processes are reviewed and signed off in accordance with our procedures. You will be required to support your team with strong leadership and inter-personal skills. Client focus will form a core part of your role, with the consistent delivery of a high quality client experience being a priority at all times.

The candidate will be expected to perform to a high standard all tasks detailed below

Key accountabilities:

• Serve as a key escalation contact for a range of clients;
• Review and approve investor trades for daily, weekly, monthly funds;
• Review and approve outgoing wires;
• Oversee all daily deliverables such as cash recs and daily nav’s including the preparation and dissemination of statements and contract notes.
• Ensure all key daily deliverables have been met;
• Act as primary contact for both client and investor queries and act as host for client service calls and monthly board calls.
• Ensure all established Investor Services daily processing procedures and controls are completed accurately and in a timely manner
• Participate in new fund launches and conversions
• Review fund documentation and set up fund and investor records in the shareholder register system
• Gain a comprehensive understanding of performance fee methods
• Help with the coaching and mentoring of new employees and existing team members.
• Gain an understanding of all funds across the team in order to provide coverage when required
• Idea generation and ongoing assessment and improvement of operational service model
• Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within UBSGFSI;
• Support the development and implementation of departmental procedures;

Skills & experience required:

• Minimum of 7 years Investor Services experience
• An in depth understanding of Equalisation, Share Series and Private Equity Performance Fee mechanisms
• Minimum 3 years’ experience of managing a team of 3 or more people
• Minimum 3 years’ experience of approving investor orders, payments, NAV’s for release
• Good interpersonal skills
• Strong oral and written communication skills
• Excellent client service skills
• Attention to detail
• Experience of reviewing Fund Offering documents
• Fund launch and conversion experience
• Attention to detail
• Ability to prioritise key tasks in a fast moving environment
• Experience in mutual / hedge / PE funds
• Experience in the manual input and review of domestic and international payments.

Additional information:

• The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.