Establish close customer relationships. You will become a bridge between our product team and the customer and bring the voice of the customer to drive further product development
Take ownership over a customer portfolio of new and existing customers, which would include: onboarding, adoption, training & account growth
Assess customer health. Proactively monitor and analyze customer needs to ensure maximum value delivery by the product
Act as the main point of contact for your customer’s issues and questions
Contribute directly to our product's development!
You already have work experience in customer success, project management or similar role. B2B SaaS or FinTech is a plus
You have a high degree of customer orientation and advisory skills
You have strong written and verbal communication skills in English. Any other language is a plus!
You have strong stakeholder management skills and can build successful relationships with a wide variety of people and seniorities
You have strong project management skills and previous experience running complex projects
You bring a high level of proactivity as well as a get-stuff-done mentality
Job details are sourced from the employer's original posting.
