Position Overview
Department: Southview Medical Group - Cardiology
Schedule:
Full Time Onsite; Monday - Friday 8:00 am - 5:00 pm (no call, no weekends) Work
Location:
UAB St. Vincent's Birmingham Campus Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more Now a proud part of UAB Medicine, Southview Medical Group is a long-standing, multi-specialty physician practice with a history of caring for Birmingham-area patients for more than a century at our facilities located at UAB St.
Vincent’s Birmingham and UAB Medicine St. Vincent’s One Nineteen. Our physicians provide a broad range of primary and specialty care services focused on long-term health and wellness. Join our team that includes more than 30 providers — spanning internal medicine, cardiology, infectious disease, endocrinology and gastroenterology — as we care for more than 51,000 unique patients every year over more than 130,000 annual patient visits.
What You Will Do
- The Telephone Triage Registered Nurse (RN) provides professional nursing care and clinical assessment via phone and electronic communication to patients seeking medical advice or care coordination.
- This role is responsible for evaluating patient symptoms, determining appropriate levels of care, providing clinical guidance based on established protocols, and ensuring timely communication and follow-up with providers and patients.
- The Telephone Triage RN promotes patient safety, access, and satisfaction while supporting efficient clinic operations 1.
- Provide nursing assessment, triage, and advice to patients via telephone or electronic communication following established clinical guidelines and protocols.
- 2.
- Assess patient symptoms to determine urgency and recommend appropriate disposition (e.g., same-day appointment, urgent care, ER, or home care).
- 3.
- Communicate with providers to relay urgent clinical information or obtain treatment orders as needed.
- 4.
- Document all patient interactions, assessments, advice given, and provider communications accurately in the Electronic Health Record (EHR).
- 5.
- Coordinate care and follow-up with clinic staff to ensure continuity and efficiency in patient care.
- 6.
- Educate patients on medication use, treatment plans, and self-care instructions within the scope of nursing practice.
- 7.
- Review incoming test results, provider messages, and refill requests; respond or route appropriately per established protocols.
- 8.
- Support patient scheduling by determining appropriate visit types and urgency.
- 9.
- Monitor and manage nurse triage calls and inboxes in accordance with established response time standards.
- 10.
- Participate in ongoing education, training, and quality assurance activities to maintain current knowledge of triage protocols and best practices.
- 11.
- Maintain compliance with HIPAA, OSHA, and clinic infection control and safety policies.
- 12.
- Demonstrate professionalism, courtesy, and compassion in all patient and team interactions.
- 13.
- Maintain regular and punctual attendance.
- 14.
- Performs other duties as assigned What You Will Need Licenses / Certifications / Registrations Active RN license in good standing with the Alabama Board of Nursing required.
- BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required.
- American Heart Association or American Red Cross accepted Minimum Requirements Graduate of an accredited school of nursing required.
- Current Registered Nurse (RN) license in the State of Alabama required.
- Minimum 2 years of clinical nursing experience preferred; experience in triage, primary care, family practice, or ambulatory setting preferred.
- Experience with EHR systems and clinical documentation preferred.
- Additional Preferences No additional preferences.
- About UAB St.
- Vincent’s UAB St.
- Vincent’s, a proud part of UAB Medicine, is a trusted provider of health care, serving Alabama for more than 125 years.
- With five hospitals and numerous clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St.
- Vincent’s name.
- We're committed to extending kindness and personalized care to patients, their families, and each other.
- We address the physical, psychological, social, and spiritual needs of our patients.
- We believe in the power of teamwork and unity, and foster a collaborative spirit among our more than 4,800 employees.
- As one of Alabama’s best hospitals as recognized by U.S.
- News & World Report, improving the health and lives of those we serve is at the heart of our mission.
- Join us in continuing our legacy of service and healing in central Alabama, where we can make a lasting
