About the role and team
Working at Uber means solving hard problems in a high-stakes, fast-moving environment. As an Order Management (OM) and Billing Specialist, you will join the OM & Billing Operations team—a critical engine within Finance Operations that ensures our revenue and cash flow targets are met with precision. This isn't just about processing paperwork; it’s about navigating the complex, high-volume Order-to-Cash cycle where you must balance speed with an uncompromising eye for compliance and detail.
In this role, you will sit at the intersection of Sales, Deal Desk, and Accounting, acting as a vital link that turns signed deals into accurate invoices. The environment is fast-paced and often ambiguous, requiring you to stay adaptable and resilient as priorities shift. If you are someone who takes extreme ownership of your work, thrives in a collaborative yet demanding setting, and is motivated by seeing the tangible impact of your accuracy on the business’s bottom line, this is where you’ll grow.
What you’ll do
- Process incoming orders accurately and efficiently, ensuring completeness and compliance with company policies even when navigating complex deal structures.
- Navigate cross-functional tension by collaborating with Sales and Deal Desk teams to resolve discrepancies and confirm order details under tight month-end deadlines.
- Generate and issue invoices promptly while verifying pricing, discounts, and terms to maintain a high bar for financial accuracy.
- Unblock revenue streams by proactively addressing customer inquiries and billing concerns with urgency and professionalism.
- Identify and implement process improvements to streamline billing procedures, moving from manual work to scalable, automated solutions.
- Support audits and ensure strict adherence to internal controls, including Sarbanes-Oxley (SOX) compliance, in a high-growth environment.
Basic Qualifications
- 4+ years of professional experience in finance, accounting, or operations.
- Bachelor’s degree in Accounting, Finance, Engineering, or a related field (or equivalent experience).
- Experience working within an Order-to-Cash (OTC) cycle.
Preferred Qualifications
- 6+ years of professional experience in Order Management or Billing within a high-growth, high-volume organization.
- Proficiency with enterprise software solutions such as Oracle, Salesforce, and advanced Excel.
- Proven ability to work independently in a rapidly changing environment while maintaining high attention to detail for financial and technical data.
- Experience managing external service providers or Business Process Outsourcing (BPO) partners.
- Strong understanding of internal controls and Sarbanes-Oxley (SOX) compliance.
