Administrative Assistant II - Head & Neck Surgery (Westwood)

Under the direction of the manager, the Administrative Assistant II will provide on-site administrative services associated with a busy medical clinic. Act as a key patient contact in the appointment and registration desk area, following the world-class practices of CI-CARE.  Primary role is as phone agent to schedule patients using the electronic medical records system, collect and update demographics, insurance, and authorizations as necessary.  Greet and check-in patients and perform cash collections. Ensure that proper procedures and policies are followed.  Act as a liaison between the patients, providers, nursing staff, house staff and health system administration.  Perform insurance verification and authorizations, and other duties as assigned by the manager. On site attendance in Westwood required.

Salary Range: $27.74 - $39.36 hourly

Required:

• Excellent organizational skills to work in a multi-function office with minimal supervision.

• Knowledge of CPT codes, ICD10, and performing insurance authorizations

• Skill in writing concise, grammatically correct correspondence, reports and manuscripts.

• Proper telephone etiquette.

• Knowledge of medical terminology.

• Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, changes in assignment, pressures of deadlines and competing requirements.

• Skill in interacting diplomatically with the public including patients, other health care providers and students.
• Ability to handle sensitive material and information with confidentiality and discretion.
• Ability to schedule and encounter patients with speed and accuracy using the electronic medical records system

• Ability to meet and exceed the CI-CARE standards.
• Ability to obtain authorizations in a timely manner
• Ability to work occasional overtime
• Ability to have flexibility in work schedules and locations as needed

Preferred

• Knowledge of UCLA policies and procedures and cash collections

• Previous experience working in an outpatient clinic setting.