Transplant Referral Coordinator

Los Angeles, United StatesOn-SiteFull-time$31.88 – $45.66 / hourPosted 6h ago

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Job description

General Information

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Work Location: Los Angeles, CA, USA

Work Schedule

Monday-Friday 7:30am-4:00pm

Posted Date

07/27/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

32000

Primary Duties and Responsibilities

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Under the direction of the Transplant Financial Manager, performs administrative support to the Transplant Financial Referral Program. Responsibilities include the preparation and processing of patient referrals, pre-register new and return patients into the UCLA Patient Encountering and Registration System. Requires individual to answer the Information and Referral Service lines and direct patients to appropriate program staff. Major duties include the collection of accurate demographic information, soliciting for insurance information and prior authorization requirements and follow up. Provide general information to incoming callers regarding the referral intake process. Process managed care authorizations. Typing, faxing and maintain daily/weekly records regarding internal and incoming transplant program referrals. Delivering CICARE World Class Care expectations in all dealings with patients, referring physicians, medical groups, insurance plans and colleagues. Comply with all hospital and departmental work rules. All other Administrative duties and tasks as assigned.

The incumbent is supervised by the Transplant Financial Manager. Independently prioritizes and completes standard functions following established departmental guidelines and University policies. Work is reviewed by the Transplant Financial Manager on a consistent basis and when deviation from standard guidelines occurs.

Salary Range: $31.88-$45.66/hourly

Job Qualifications

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Required:

Previous experience in a health care setting working with health care professionals and patients
Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload
Ability to work independently
Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person
Ability to abstract medical information accurately from patient file
Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare type and distribute forms, correspondence, and schedules
Demonstrated skill in routine data entry
Demonstrated skill in operating copy machine, and other standard office equipment
Ability to work with and maintain confidential patient information
Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
Ability to use diplomacy and respect confidentiality in sensitive situations
Skill in following through on assignments to completion
Oral and written communication skills to convey information clearly to patients, faculty and staff
Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
Typing skill sufficient to input verbal or written data into CRT with accuracy and speed
Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
Experience working in a medical setting
Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
Ability to maintain confidentiality on patient and physician issues
Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills

Preferred:

Experience with UCLA EHR (CareConnect)
English/Spanish bilingual oral communication skills to conduct registration interviews
Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
Familiarity with Microsoft Word, Excel and Access
Knowledge of UCLA Medical Center policy and procedures
Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 Code book
Recent patient registration and appointment scheduling experience

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.

Job details are sourced from the employer's original posting.

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About the company

UCLA Health

UCLA Health is a world-renowned academic medical system that provides comprehensive healthcare services, including patient care, research, and education.

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