Join a world-class academic healthcare system, UChicago Medicine, as the Executive Director, Patient Experience Performance Optimization responsible for leading the execution of experience improvement strategy and driving measurable improvement in patient experience performance across UChicago Medicine acute sites. This role will lead implementation and standardization of best practices that improve publicly reported outcomes, patient perception of care, and frontline service behaviors. This is a flexible role based at the Hyde Park campus with some travel to Northwest Indiana and sites across the greater Chicagoland area as needed.
The Executive Director, Patient Experience Performance Optimization will operationalize system patient experience strategy into unit- and department-level execution plans with clear monthly performance targets and accountability interpret data that leads to improvement for patient experience outcomes, including HCAHPS, OAS-CAHPS, emergency department and ambulatory metrics. This leader will be responsible for translating patient experience data into action at department and clinic levels, ensuring that insights from surveys, real-time feedback, and external benchmarks are operationalized into sustained performance improvement. The Executive Director will also be responsible for best practice standardization, data analytics & insight translation, education & training, and stakeholder engagement & governance for patient experience across the system. In addition to overseeing the execution of patient experience strategies across the UChicago Medicine system, this leader will also be personally responsible for patient experience efforts for adult, inpatient departments at our Hyde Park campus and the entire Northwest Indiana campus.
Who you are:
A hands-on patient experience leader with strong change management and analytical skills and:
What you’ll do as the Executive Director, Patient Experience Performance Optimization:
E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:
As part of the leadership team, this position will be instrumental in reinforcing and sustaining UCM’s E4 Leadership Culture.
We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.
Compensation & Benefits Overview
UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
UCM is a company that provides services related to its core business.