AMBULATORY CARE ADMINISTRATIVE MANAGER 1

• Shift Length: 8 hours
• Budgeted Job Salary Range: 113,800-242,800
• Campus Location 1: Mission Bay (SF)
• Bargaining Unit: 99
• Employee Class: Career
• FLSA Status: Exempt
• Job Code and Payroll Title: 006472
• Workplace: Fully On-Site
• FTE%: 100.00

Job Summary

Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning and / or external marketing activities. Management levels may include oversight of clinical patient care. For only patient care, see Ambulatory Patient Care Services job function.

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.

Manages the operations of healthcare practices(s) to include fiscal, human resources and practice management operations.

Under the general supervision of the Director of Nursing, the Administrative Director will work independently and have primary responsibility for the supervision of administrative staff, including check-in/registration and scheduling teams.  The Administrative Director will be responsible for supervising the operational, human resource, administrative, revenue cycle and business functions of the UCSF Cancer Center Infusion Services at MB, Mt. Zion, Pediatrics, and future sites in the infusion center pipeline. Works with Administrative Directors in the Cancer Center and across the health system to ensure strategic and improvement initiatives are successfully implemented. The Administrative Director must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, lean leadership skills, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment.  The Administrative Director has daily oversight of the infusion services administrative teams to ensure operational optimization and efficiency. The Administrative Director also works on a regular basis with leadership in the Departments of; Radiation Oncology, Medicine, Medical Specialties, Revenue Cycle/ Central Authorization, IT/Apex teams, Radiology, and Pharmacy to ensure infusion operations are meeting departmental goals and objectives and patient service levels remain high.

Department Overview

The UCSF Helen Diller Family Comprehensive Cancer Center is an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science. As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations. The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90+ cost center, and dozens of grant and philanthropic funding sources. At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research. We are routinely voted a top 10 program by U.S. News and World Report. The UCSF infusion centers supports clinical care, research, and strategic initiatives of the health system.

Responsibilities

Key Responsibilities

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

10

25

10

20

5

10

5

2

3

5

5

%

Qualifications

Required Qualifications 

• Bachelor's degree in related area and / or equivalent combination of experience / training.
• Minimum of 3 - 5 years related experience with demonstrated progressive leadership; or equivalent combination of education, training, and experience.
• Clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
• Proven ability to organize, manage multiple priorities, and delegate and delegate work functions efficiently.
• Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
• Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
• Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.

Preferred Qualifications 

• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments.
• Experience working and managing in an ambulatory care setting
• Experience in an academic medical center setting
• Experience supervising in a union environment
• Experience working in cancer service

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