- Shift Length: 8 hours
- Budgeted Job Salary Range: 1
- Campus Location 1: Parnassus Heights (SF)
- Bargaining Unit: CX
- Employee Class: Floater
- FLSA Status: Non-exempt
- Job Code and Payroll Title: 004818
- FTE%: 100
UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.
Responsibilities
Responsibilities:
New Patient Scheduling and Processing:
- Manage referral work queues and act as the primary contact for referring physicians and new patients.
- Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary information.
- Explain first appointment procedures to patients in understandable terms and manage patient expectations.
Advanced New Patient Scheduling and Coordination:
- Secure outside medical records, prioritize scheduling for complex patients, and inform patients about treatment options.
- Coordinate care with various clinical disciplines and external providers to optimize schedules and expedite services.
Surgery Scheduling and Advanced Surgery Scheduling:
- Coordinate outpatient and inpatient surgeries, ensure proper communication with patients, physicians, and hospital staff.
- Manage complex scheduling, secure authorizations, and coordinate post-surgical appointments and paperwork.
Revenue Cycle:
- Perform cash collection, communicate financial policies to patients, and obtain insurance authorizations.
- Monitor provider open charts, work on denials, and secure complex authorizations.
Administrative and Patient Care Coordination:
- Schedule patient appointments, triage telephone calls efficiently, and collaborate with clinical staff in problem-solving patient needs.
APeX and IT Specific Skills:
- Perform APeX-specific tasks, manage referrals, appointments, and utilize various functionalities for patient care coordination.
Environmental Responsibilities, General Performance, and Customer Service Outreach:
- Maintain workplace safety, patient confidentiality, participate in team building, and handle customer service inquiries and complaints.
Lead Role Duties:
- Resolve escalated operational issues, provide guidance for process improvements, and act as a primary resource within the department.
The final salary and offer components are subject to additional approvals based on UC policy.
Qualifications
Required:
- High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
- Experience with in-person client service
- Scheduling patients
- Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
- Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
- Ability to work with minimal supervision
- Ability to use good judgment and work independently, at times under the pressure of deadlines
- Ability to access situations prioritizes workload, develop solutions and make recommendations.
- Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
- Able to sit at a computer terminal with telephone headphones for extended periods of time.
- Basic math skills required.
- Proven ability to deal with a wide variety of individuals;
- Ability to deal sensitively and effectively with patients.
- Excellent organizational and problem-solving skills.
- Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
- Demonstrated administrative/office coordination skills.
Preferred:
- EPIC/APeX strongly preferred.
- Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
- Experience in ambulatory settings.
- Prior experience with appointment, ancillary service, or surgical scheduling.
- Bilingual or multilingual capability (Spanish, Cantonese, and Russian).
