Job Description:
Key responsibilities:
Contributes towards developing the business strategy of the service line/function by developing "team/unit” business plan and cascading to reporting teams. Develops and participates in reviews and improvement of 'team/unit' performance MIS.
Undertake necessary preparation for client reviews or support the functional head in preparation for client reviews. Is proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channel any escalations. Leads or assists in developing proposals, requisite services or solutions to increase business from existing clients in conjunction with the account manager
Actions and implements various strategic initiatives such as quality improvement/measurement, automation etc. Contributes in ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain
Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable
Develops and coaches team members.
Location:
DGS India - Mumbai - Thane Ashar IT ParkBrand:
MerkleTime Type:
Full timeContract Type:
PermanentJob details are sourced from the employer's original posting.
Open job postingAbout the company
Founded in 2000, Ugam is a leading next generation data and analytics company that helps global corporations make smarter business decisions to accelerate their digital transformation. Ugam solves essential business strategy and intelligence issues across industries through its ability to cater to complex and evolving mission critical needs of its customers. It provides solutions for leading B2B (Manufacturers, Distributors, Market Research firms and Consulting companies) and B2C companies (Retailers and Consumer brands), which include: Retail Analytics - Comprehensive set of solutions – leveraging transaction data, competitive intelligence, shopper intent signals, third party data, advanced analytics, and machine learning – that help Retailers, CPG Brands, Manufacturers, and B2B Distributors make key decisions around Category Performance, Pricing & Revenue management, Optimizing Marketing Spend, Improving Conversion, Reducing Customer churn and many more Digital Product Content Solutions - Deep content intelligence to identify gaps in customer experience, services to help bridge those gaps and analytics to improve customer experience and conversion Survey Analytics - Suite of survey analytics techniques and capabilities to uncover insights on markets, customers, employees, in various industries across the globe Technology Implementation and Data Engineering – Services that help clients choose, implement, transition, integrate and manage market research, customer insight, customer experience, employee experience platforms and business intelligence tools to maximize ROI on technology investments. Engineering solutions to support customers’ product development team to maintain, enhance and create new consumer and market insights products Ugam’s unique managed services offering combines a proprietary big data technology platform on cutting edge AI / ML along with human judgement to empower clients to make decisions that improve their business. Industry has recognized Ugam as a “Vertical specialist” which clearly differentiates it against other market participants. Ugam has expanded its global footprint over the years. We have 5 offices in India, 1 office in Australia and 5 offices in the U.S. 4 of the top 10 U.S. online retailers, many of the world’s largest brands and online marketplaces, and 10 of the top 25 market research firms work with us because of our ability to deliver high-quality insights with unmatched customer experience. Our expertise is also recognized by leading industry publications and trade bodies : Recognized as ‘Vertical Specialists’ in Forrester’s Vendor Landscape: Customer Analytics Service Providers Report. Listed in Forrester’s June 2017 report, The Insights Services Directory, Q2 2017 Recognized for our ‘Price Intelligence and Optimization’ in Gartner’s Market Guide for Unified Price, Promotion and Markdown Optimization Appliances. Won IMC Digital Technology Award in the ‘Emerging Technologies’ category. Recognized as ‘Vertical Specialists’ in Forrester’s Vendor Landscape: Insights Services Providers, Report Refer reference material- ebooks and case studies. Our offices across India and US