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    Ugam Solutions

    Data Analytics

    Manager - Qualtrics

    DGS India - Mumbai - Thane Ashar IT Park, IndiaFull-time8–14 yrs experiencePosted 2d ago
    All Ugam Solutions jobs

    Job description

    We are seeking an experienced professional with strong expertise in Qualtrics, Customer Experience (CX), Experience Management (XM), Employee Engagement, Implementation, and Integration. The ideal candidate will drive end-to-end experience management initiatives, design and deploy Qualtrics solutions, and enable organizations to derive actionable insights from customer and employee feedback programs.

    Job Description:

    Experience: 8–14 Years

    Shift Timing: 6:00 PM – 3:00 AM (IST)

    Location: Mumbai

    Role Summary

    We are seeking an experienced professional with strong expertise in Qualtrics, Customer Experience (CX), Experience Management (XM), Employee Engagement, Implementation, and Integration. The ideal candidate will drive end-to-end experience management initiatives, design and deploy Qualtrics solutions, and enable organizations to derive actionable insights from customer and employee feedback programs.

    Must-Have Skills

    • Qualtrics XM Platform
    • Customer Experience (CX)
    • Experience Management (XM)
    • Employee Engagement Programs
    • Qualtrics Implementation & Configuration
    • System Integration (CRM, HRMS, ERP, APIs)
    • Voice of Customer (VoC)
    • Stakeholder Management
    • Requirements Gathering & Solution Design
    • Data Analysis & Reporting

    Good-to-Have Skills

    • Survey Design & Methodology
    • Customer Journey Mapping
    • NPS, CSAT, CES Frameworks
    • Qualtrics Dashboards & Advanced Reporting
    • Experience Management Certifications
    • Change Management & User Training

    Key Responsibilities

    • Lead end-to-end implementation and deployment of Qualtrics XM solutions across customer and employee experience programs.
    • Collaborate with business stakeholders to gather requirements and translate them into scalable Qualtrics-based solutions.
    • Configure surveys, workflows, dashboards, and reporting structures within the Qualtrics platform.
    • Design and manage Employee Engagement, Voice of Customer (VoC), and Experience Management programs.
    • Integrate Qualtrics with enterprise applications such as CRM, HRMS, and other third-party systems using APIs and connectors.
    • Develop actionable dashboards and reports to provide meaningful insights and recommendations to business leaders.
    • Drive customer and employee feedback programs, ensuring data quality and governance standards are maintained.
    • Support survey lifecycle management, including design, testing, deployment, and optimization.
    • Work closely with technical and business teams to troubleshoot implementation and integration challenges.
    • Conduct stakeholder workshops, training sessions, and solution demonstrations.
    • Monitor program performance and recommend continuous improvements to enhance user experience and business outcomes.
    • Ensure adherence to project timelines, quality standards, and best practices.

    Preferred Qualifications

    • Bachelor's or Master's degree in Engineering, Business, Information Systems, or a related field.
    • Experience working on global CX/XM transformation programs.
    • Hands-on expertise in designing and deploying large-scale employee and customer feedback initiatives.
    • Qualtrics certification is preferred.

    Location:

    DGS India - Mumbai - Thane Ashar IT Park

    Brand:

    Merkle

    Time Type:

    Full time

    Contract Type:

    Permanent

    Job details are sourced from the employer's original posting.

    Open job posting
    UG

    About the company

    Ugam Solutions

    Founded in 2000, Ugam is a leading next generation data and analytics company that helps global corporations make smarter business decisions to accelerate their digital transformation. Ugam solves essential business strategy and intelligence issues across industries through its ability to cater to complex and evolving mission critical needs of its customers. It provides solutions for leading B2B (Manufacturers, Distributors, Market Research firms and Consulting companies) and B2C companies (Retailers and Consumer brands), which include: Retail Analytics - Comprehensive set of solutions – leveraging transaction data, competitive intelligence, shopper intent signals, third party data, advanced analytics, and machine learning – that help Retailers, CPG Brands, Manufacturers, and B2B Distributors make key decisions around Category Performance, Pricing & Revenue management, Optimizing Marketing Spend, Improving Conversion, Reducing Customer churn and many more Digital Product Content Solutions - Deep content intelligence to identify gaps in customer experience, services to help bridge those gaps and analytics to improve customer experience and conversion Survey Analytics - Suite of survey analytics techniques and capabilities to uncover insights on markets, customers, employees, in various industries across the globe Technology Implementation and Data Engineering – Services that help clients choose, implement, transition, integrate and manage market research, customer insight, customer experience, employee experience platforms and business intelligence tools to maximize ROI on technology investments. Engineering solutions to support customers’ product development team to maintain, enhance and create new consumer and market insights products Ugam’s unique managed services offering combines a proprietary big data technology platform on cutting edge AI / ML along with human judgement to empower clients to make decisions that improve their business. Industry has recognized Ugam as a “Vertical specialist” which clearly differentiates it against other market participants. Ugam has expanded its global footprint over the years. We have 5 offices in India, 1 office in Australia and 5 offices in the U.S. 4 of the top 10 U.S. online retailers, many of the world’s largest brands and online marketplaces, and 10 of the top 25 market research firms work with us because of our ability to deliver high-quality insights with unmatched customer experience. Our expertise is also recognized by leading industry publications and trade bodies : Recognized as ‘Vertical Specialists’ in Forrester’s Vendor Landscape: Customer Analytics Service Providers Report. Listed in Forrester’s June 2017 report, The Insights Services Directory, Q2 2017 Recognized for our ‘Price Intelligence and Optimization’ in Gartner’s Market Guide for Unified Price, Promotion and Markdown Optimization Appliances. Won IMC Digital Technology Award in the ‘Emerging Technologies’ category. Recognized as ‘Vertical Specialists’ in Forrester’s Vendor Landscape: Insights Services Providers, Report Refer reference material- ebooks and case studies. Our offices across India and US

    View all Ugam Solutions jobs
    Industry
    Data Analytics
    Founded
    2000
    Open roles
    27

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