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    Ugam Solutions

    Data Analytics

    Solution Architect - Qualtrics

    DGS India - Mumbai - Thane Ashar IT Park, IndiaFull-time15+ yrs experiencePosted 2mo ago
    All Ugam Solutions jobs

    Job description

    The purpose of this role is to create solution architectures for systems and platforms ensuring all relevant options are explored for time, cost and compliance to the company’s standards, policies and practices whilst meeting the business’ requirements. The role will oversee the work of other architects and delivery of the solution for clients both internal and external, shepherding it through the relevant governance.
    We are seeking an experienced Solution Architect to design and deliver enterprise-grade cloud solutions with deep expertise in AWS, Qualtrics, and enterprise experience platforms. This role combines technical architecture, hands-on development, and direct client engagement to build scalable, secure integration solutions across banking, telecom, automotive, healthcare and aviation sectors. The ideal candidate will drive end-to-end solutioning from requirements gathering through implementation and serve as a trusted advisor to global clients on platform customization, data flow automation, and cloud-native transformation.

    Job Description:

    Solution Architect - Qualtrics

    Employment Type

    Full-Time

    Experience

    15+ Years

    Role Summary

    We are seeking an experienced Solution Architect with 15+ years of experience to design and deliver enterprise-grade cloud solutions with deep expertise in Qualtrics, AWS, and enterprise experience platforms. The role requires strong architecture, consulting, and client-facing experience to build scalable, secure, and AI-enabled solutions across industries including Banking, Telecom, Automotive, Healthcare, and Aviation.

    Mandatory Skills

    • Qualtrics Certified (CX/EX)
    • Solution Architecture
    • AWS Cloud Architecture
    • Enterprise API Integration
    • Qualtrics XM Platform (CX, EX, PX, Brand Experience)
    • Serverless Architecture (AWS Lambda, API Gateway)
    • Stakeholder & Client Management
    • Enterprise Solution Design
    • AI/ML & Qualtrics AI Features

    Technical Skills

    Cloud & Platforms

    • AWS (Lambda, API Gateway, DynamoDB, S3)
    • Azure/GCP (Good to have)
    • Qualtrics XM Platform

    Programming

    • Node.js
    • Python
    • SQL

    Frontend

    • React
    • Angular
    • HTML/CSS
    • jQuery

    DevOps

    • Docker
    • Jenkins
    • Git

    Integration

    • REST APIs
    • CRM Integration
    • Data Warehouses
    • Ticketing Systems
    • SMS/Messaging Platforms
    • BI Tools (Tableau, Power BI) – Preferred

    Key Responsibilities

    Solution Discovery & Consulting

    • Lead requirement discovery, solution scoping, effort estimation, and technical proposal creation.
    • Engage with business stakeholders to translate business requirements into scalable technical solutions.
    • Provide technical consulting during pre-sales and client presentations.

    Solution Architecture & Design

    • Design end-to-end cloud-native architectures using AWS and Qualtrics.
    • Architect enterprise integrations with CRM, analytics platforms, and enterprise applications.
    • Lead Qualtrics CX, EX, PX, and Brand Experience implementations.
    • Drive adoption of AI-enabled capabilities, including Qualtrics AI features.
    • Conduct architecture and code reviews while ensuring adherence to best practices.

    Client Advisory & Strategy

    • Act as a trusted advisor to enterprise clients.
    • Present solution architecture, roadmaps, and recommendations to business and leadership teams.
    • Align technology solutions with business objectives and future scalability.

    Delivery & Governance

    • Own the complete solution lifecycle from discovery through implementation.
    • Ensure architecture standards, security, governance, and compliance.
    • Drive consistency across multiple client engagements.

    Innovation & Scalability

    • Develop reusable solution frameworks and accelerators.
    • Build scalable serverless applications using AWS, Node.js, Python, and React.
    • Drive cloud modernization and digital transformation initiatives.

    Required Experience

    • 15+ years of experience in Solution Architecture or Enterprise Consulting.
    • Hands-on experience with Qualtrics XM Platform (CX/EX mandatory).
    • Proven expertise in AWS cloud architecture and enterprise integrations.
    • Experience designing API-first and serverless solutions.
    • Strong client-facing, consulting, and stakeholder management experience.
    • Exposure to AI/ML technologies and Qualtrics AI capabilities.

    Preferred Qualifications

    • AWS Certified Solutions Architect
    • Qualtrics CX/EX Certification (Mandatory)
    • Experience with Agile/Scrum methodologies
    • Consulting or Professional Services background
    • Experience with Customer Journey Mapping, Voice of Customer (VoC), and Employee Experience programs
    • Knowledge of Generative AI and Machine Learning applications
    • Experience with data analytics and BI platforms

    Educational Qualification

    • Bachelor's Degree in Computer Science or related technical discipline (Required)
    • Master's Degree in Computer Science or related field (Preferred)

    Preferred Competencies

    • Enterprise Architecture
    • Strategic Consulting
    • Cloud-Native Solution Design
    • Excellent Communication & Presentation Skills
    • Problem Solving & Decision Making
    • Leadership & Mentoring
    • Innovation & Continuous Improvement

    Location:

    DGS India - Mumbai - Thane Ashar IT Park

    Brand:

    Merkle

    Time Type:

    Full time

    Contract Type:

    Permanent

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Ugam Solutions

    Founded in 2000, Ugam is a leading next generation data and analytics company that helps global corporations make smarter business decisions to accelerate their digital transformation. Ugam solves essential business strategy and intelligence issues across industries through its ability to cater to complex and evolving mission critical needs of its customers. It provides solutions for leading B2B (Manufacturers, Distributors, Market Research firms and Consulting companies) and B2C companies (Retailers and Consumer brands), which include: Retail Analytics - Comprehensive set of solutions – leveraging transaction data, competitive intelligence, shopper intent signals, third party data, advanced analytics, and machine learning – that help Retailers, CPG Brands, Manufacturers, and B2B Distributors make key decisions around Category Performance, Pricing & Revenue management, Optimizing Marketing Spend, Improving Conversion, Reducing Customer churn and many more Digital Product Content Solutions - Deep content intelligence to identify gaps in customer experience, services to help bridge those gaps and analytics to improve customer experience and conversion Survey Analytics - Suite of survey analytics techniques and capabilities to uncover insights on markets, customers, employees, in various industries across the globe Technology Implementation and Data Engineering – Services that help clients choose, implement, transition, integrate and manage market research, customer insight, customer experience, employee experience platforms and business intelligence tools to maximize ROI on technology investments. Engineering solutions to support customers’ product development team to maintain, enhance and create new consumer and market insights products Ugam’s unique managed services offering combines a proprietary big data technology platform on cutting edge AI / ML along with human judgement to empower clients to make decisions that improve their business. Industry has recognized Ugam as a “Vertical specialist” which clearly differentiates it against other market participants. Ugam has expanded its global footprint over the years. We have 5 offices in India, 1 office in Australia and 5 offices in the U.S. 4 of the top 10 U.S. online retailers, many of the world’s largest brands and online marketplaces, and 10 of the top 25 market research firms work with us because of our ability to deliver high-quality insights with unmatched customer experience. Our expertise is also recognized by leading industry publications and trade bodies : Recognized as ‘Vertical Specialists’ in Forrester’s Vendor Landscape: Customer Analytics Service Providers Report. Listed in Forrester’s June 2017 report, The Insights Services Directory, Q2 2017 Recognized for our ‘Price Intelligence and Optimization’ in Gartner’s Market Guide for Unified Price, Promotion and Markdown Optimization Appliances. Won IMC Digital Technology Award in the ‘Emerging Technologies’ category. Recognized as ‘Vertical Specialists’ in Forrester’s Vendor Landscape: Insights Services Providers, Report Refer reference material- ebooks and case studies. Our offices across India and US

    View all Ugam Solutions jobs
    Industry
    Data Analytics
    Founded
    2000
    Open roles
    10

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