Customer Program Spec II

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Specialist II to join us in Singapore!

The Customer Program Specialist is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders. In addition to order management responsibilities, the Customer Program Specialist is responsible for commercial responsibilities related to the products/commodity that they manager. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

Duties and Responsibilities:
General:

• Follows documented order management and commercial procedures
• Occasional phone calls/emails with customer to provide order and commercial status
• Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates
• Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates

Order Management:

• Obtains missing order information from Customers

• Assists CPM with order date management research.

• Ensure on-time shipments & reconcile with customers weekly.

• Escalate material/labor shortages to meet site commit dates.

• May attend production meetings

Commercial:

• Obtains missing quote information (drawings, specs., other) from Customers.

• Assists CPM quote pricing research.

• Monitors requests for quotes and responses within 14 calendar goals.

• Prepares quotes for CPM Peer review or global review and approval.

• May submit monetary Customer claims for fees per CPM authorization

Knowledge, Skills and Abilities:

• Must be organized and data/fact driven. Present business cases using data.
• Exceptional analytical skills.
• Excellent problem-solving abilities.
• Attention to detail and exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external.
• Customer-focused mindset.

Qualifications:

• Associate's degree or equivalent in technical, business, or financial discipline or equivalent experience
• 2-4 years of experience in customer service or program management.
• Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.