The ULD Data Quality Assurance Officer is responsible for improving the accuracy and integrity of customer ULD messaging across Unilode’s global network. The role involves proactive data analysis, stakeholder follow-up, and identification of root causes to reduce stock discrepancies and unreported ULDs. Through close coordination with internal teams, ground handlers, and station representatives, the officer helps safeguard Unilode’s asset visibility and contributes to service excellence and operational efficiency.
Key Responsibilities
ULD Messaging Quality Monitoring
Collaborate, Courage, Customer Focus, Drive Results
- Manage weekly follow-up of station-level stock discrepancies, unreported ULDs, on-loan, and interline units.
- Identify and investigate missing UCM and SCM messages, following up directly with stations.
- Provide discrepancy and unreported ULD reports for key stations and escalate unresolved issues.
- Liaise with internal teams to request and process messaging updates.
- Maintain accurate logs of all follow-ups, actions, and outcomes.
Data Analysis and KPI Reporting
Collaborate, Customer Focus, Drive Results
- Support data validation and analysis efforts to ensure accurate ULD messaging data.
- Collaborate with the Data Processing and Process & Performance Excellence teams to generate actionable KPI reports.
- Present weekly on-loan and interline reports, highlighting anomalies and follow-up actions.
Root Cause Investigation and Continuous Improvement
Courage, Drive Results, Customer Focus
- Maintain detailed records of recurring data discrepancy issues.
- Conduct root cause analysis for messaging gaps and inaccuracies in the customer network.
- Propose process improvements based on insights gained through data trends.
Additional Duties
Collaborate, Drive Results
- Carry out additional assignments as delegated by the supervisor to support departmental priorities.
- Act as a team player, providing support in broader operational and quality initiatives.
Our Values in Action:
- Be humble and curious: You are eager to learn, open to feedback, and strive for improvement in messaging quality and operations.
- Inspire, empower and prosper: You take pride in helping colleagues access reliable data that drives better performance.
- Team up to be better: You collaborate with internal teams, ground handlers, and stations to drive accuracy and reduce asset risk.
- Be passionate about our customers: You ensure data integrity that supports timely, accurate asset tracking and high service standards.
- Take ownership and get stuff done: You proactively follow up, investigate issues, and resolve them with accountability.
- Be eager to win: You challenge poor practices and drive improvements that reduce risk and enhance asset visibility.
- Build a better future: You support the foundations of data-led decision making by ensuring reliable and accurate ULD data.
We are an Equal Opportunities Employer and are committed to creating an inclusive environment for all employees. We celebrate diversity and welcome applications from suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.
