Follow-up & Care Team Member

Role Summary: Follow-Up & Care Team Members ensure students are contacted promptly after their first interaction with Faith U and continue to feel supported.

Ministry Area/Department

College Ministry

Position

Follow-Up & Care Team Member

Accountable To

Care Coordinator

Ministry Target

First-Time & Returning Students

Position Is

Volunteer

Position May Be Filled By

Church Member

Minimum Maturity Level

Maturing Christian with pastoral sensitivity

Spiritual Gifts

Mercy, Encouragement, Shepherding

Talents or Abilities Desired

• Active listening
• Consistency
• Compassion

Best Personality Traits

Caring, patient, dependable, discreet

Passion For

Ensuring no student feels overlooked

Length of Service Commitment

One academic year minimum

Anticipated Time Commitments:

1. Preparing for ministry: 3–5 hours per week during event weeks
2. Participating in meetings/training: Three hours a month or as requested.

Responsibilities/Duties:

• Refer students to appropriate resources when needed
• Follow up with first-time attendees within 48 hours
• Maintain contact logs
• Identify care needs and escalate when necessary
• Assist with prayer requests and care touchpoints
• Help track follow-up completion
• Refer students to appropriate resources when needed