Field Service Representative

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings

solutions for homebuilders and property management clients. ADG delivers end to end design,

procurement and installation services for flooring, cabinets, countertops and a growing portfolio of

interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country.

Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG

while benefiting from the scale, resources and brand strength of one of the most trusted names in

home improvement. Together, they are expanding their capabilities in a highly fragmented market

while remaining committed to craftsmanship, service and local expertise. that make their teams

valued partners nationwide.

JOB SUMMARY 

The Field works with our customers and installers to ensure projects are completed on time and meet our expected level of quality.  This is key position in our organization and vital to our overall performance as a contractor to the builder industry.  As such, the Field must be an “installer-friendly” individual and help maintain our “installer-centric” culture which is critical to our business and success.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Promote a safe, injury/accident-free culture.
• Provide updated status checks on the stages of home construction.
• Manage relationships with key customer contacts.
• Initiate corrective action to emergent issues.
• Ensure installation quality is acceptable.
• Primary point of contact on customer installation issues as well as accidents and mishaps on-site.
• Work closely with GM, Director of Operations, Management team and other managers/supervisors to identify best practices in all functional areas.

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws.  Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None