Overview
Under the direction of the Administrator/Director, or designee, the Educational Program Specialist is responsible for coordinating curriculum scheduling, collaborating with instructors to design, implement, and assess multi-modal medical education. The Education Program Specialist serves as a front-line customer service interface to UMMS faculty, learners and external clients/collaborators. They are responsible for producing technical and teaching/training documentation, administering teaching/training environments and providing multimedia support and production in designated learning facilities.
Responsibilities
Responsibilities
- Build and sustain strong relationships between internal/external educational collaborators.
- Serve as liaison between course directors, other education-related departments/groups and learners.
- Demonstrate optimized bi-directional communication with UMMS collaborative departments and/or external customers to produce desired session and data outcomes.
- Triage complex requests and inquiries from faculty, learners, staff and clients to ensure that operations are optimized. Resolve minor issues with constituents as needed.
- Manage details of educational programming, including staff assignments, faculty facilitator assignments, space, and equipment reservations to meet educational requirements and learning objectives of multifaceted, multimodal events.
- Work with faculty/educational collaborators in producing detailed course schedules and coordinating multiple daily course events.
- Assist faculty in the design and development of technology-enhanced educational sessions /materials.
- Translate, convert and disseminate learning materials into requirements for varied educational resources, equipment needs and material setup for onsite/offsite session to meet educational objectives.
- Manage real-time education program delivery to meet all scheduled and expected objectives.
- Participate in discussion and development of quality improvement initiatives to optimize workflows.
- Interact with educational team to support all required academic/administrative needs.
- Maintain confidentiality of oral communication and written records.
- Coordinate curriculum scheduling.
- Collaborate with instructors to design, implement, and assess multi-modal medical education.
- Collaborate to create program schedules and assign appropriate SPs and resources.
- Create and disseminate session materials to support learners and the iCELS team.
- Compile metrics on learning event impact.
- Update required resource tools to support scheduling tasks.
- Manage customer relationships with clients.
- Work with staff accountant on construction of estimates and invoices for events.
- Collaborate to schedule standardized patients to participate in scheduled cases by analyzing phenotype and learning requirements and program objectives.
- Update CAAP database and WIW scheduling software.
- Perform other duties as required.
Qualifications
REQUIRED:
- Bachelor’s degree in a related field or equivalent experience
- 1 year experience
- Demonstrated ability to make independent and autonomous decisions
- Attention to detail
- Effective oral and written communication skills
- Proficiency in Microsoft Office Products
- Ability to prioritize and problem solve
- Ability to travel to offsite locations
- Ability to meet deadlines
PREFERRED:
- Previous experience in an academic healthcare setting
- Preferred experience in medical education
