WS - Family Communications Assistant

FAMILY COMMUNICATIONS ASSISTANT

Division: Support Services

Department: Family Connections

Experience: Entry Level

Job Code: NA

Supervisor/Reports To: Sara Coots

Start Date: 9/1/2026

Family Connections Assistants support family engagement through customer service, administrative assistance, event support, and materials organization. The role helps host family‑centered events, manage office operations, and provide accurate information to students and their families.

Responsibilities and Career Competencies:

1. Serve as a friendly, knowledgeable point of contact for students and families – C, CTR
2. Provide accurate information about Family Connections, First‑Year Experience, and Second‑Year Experience – CSD, C, P
3. Perform general office tasks and uphold confidentiality (FERPA and university policies) – CT, T, P
4. Assist with Family Days and Road Shows; prepare signage, name tags, handouts, and giveaways – CSD, L, P, TW
5. Support event logistics including setup, check‑in, guest support, and cleanup; provide evening/weekend assistance as needed – CSD, C, P, CTR, TW
6. Track and maintain inventory of office and event supplies, including print materials, promotional items, technology, and hospitality items – P
7. Organize and maintain storage spaces; prepare supply kits and resource bins for events and mailings – P, TW
8. Attend team meetings and trainings; stay informed on goals, processes, and student/family needs – C, L, P, TW
9. Support special projects and contribute ideas for improving programs and services – CT
10. Uphold the university code of conduct and address inappropriate behavior at programs – L, P

Communication (C), Teamwork (TW), Professionalism (P), Career & Self-Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Education Requirements: Enrolled full‑time at UPIKE; positive, enthusiastic, and motivated with school spirit.

Preferred Skills: Computer knowledge; social media & new technology; attention to detail; written & verbal communication; strong active listening; willingness to learn; public speaking.

Work Schedule: Varies; may include evenings/weekends for events.

Work Conditions: Noise; varying light intensity; heat; cold; wetness; humidity.

Physical Demands: Reaching/handling; stooping/kneeling; pushing/pulling/lifting/carrying up to 50 lbs.

Number of Positions: 4

Pay Rate: $8.75/hour

Location: UPIKE campus, various locations

To Apply: Complete required sections on the application and upload your resume through the UPIKE campus employment system.

Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age, or disabilities in its programs, activities, hiring, or admission of students.