Primary Purpose: The Parking Compliance Officer enforces the University of Saskatchewan parking regulations as a uniformed member of Parking Services, covering the campus and affiliates (McEown Park, Innovation Saskatchewan and the Williams building). Educates customers on parking rules and regulations and assists them with inquiries. Provides clerical support within the Parking Services office. Plays role as first point of contact for customers to the office. Undertakes special/individual assignments in a manner that acknowledges primary accountability for related outcomes. Provides technical and caretaking services, maintenance for various parking equipment and customer service for various parking areas. May assist with training, scheduling, coordinating and supervising evening and weekend casual compliance staff.
Nature of Work:
- Issues parking tickets.
- Provides customer service in person, by phone and email. Services include responding to inquiries, complaints, handling ticket payments, dispatching compliance officers, etc.
- Identifies vehicles with outstanding violations. Immobilizes or requests tow trucks and supervises the towing.
- Responds to dispatch calls to investigate and/or address complaints, blocked roadways, parking in non-designated areas, all bylaw infractions etc.
- Reports suspicious activity to Protective Services.
- Testifies in court. May work briefly with the Court Prosecutor in preparation for testimony.
- Backs up technicians with customer service issues with electronic pay equipment as required.
- Assesses whether electronic equipment can be readily repaired and proceeds accordingly or refers to technical staff. Determines whether to close lane(s), open of the gates, or take other steps to support customers during repairs.
- Directs traffic flow before, during and after large events as required.
- Performs basic parkade and parking lot maintenance (operates street sweeper, paints walls, washes floors, cleans stairwells, paints parking stall lines, spreads gravel, removes snow, debris, garbage etc.).
- Counts and balances coin/cash from meters, pay-by-plate machines and exit stations across the University and Innovation Saskatchewan. Coins are mechanically sorted and rolled; bills are counted by hand.
- May assist with the orientation of new staff.
Typical Duties or Accountabilities:
- Understands and applies the Parking Services core value of effective customer response, including dealing calmly and tactfully with angry and/or abusive customers.
- Accepts responsibility for personal wellness and ensures own ongoing ability to deal successfully with stressful and irritating situations.
- May act as a first point of contact for people on campus and reflects its community values.
- Understands the USask parking regulations sufficiently to enforce them.
- Provides accurate and consistent information when communicating with customers.
- Remains knowledgeable about bylaws and accurate documentation of infractions.
- Exercises integrity at all times.
- Works cooperatively with other staff to ensure seamless customer service (this includes but is not limited to covering sick and vacation time).
- Treats all confidential information and materials in a confidential manner.
- Communicates issues of importance or concern to the immediate supervisor in a timely manner.
- Collaborates with others as required to complete assignments and support team efforts. Works to resolve conflicts and maintain harmony among co-workers.
- Effectively manages assigned projects as directed.
- Sets priorities for own work and meets deadlines.
- Complies with all relevant legislation, regulations, policies and procedures. Exercises judgment in the application thereof.
- Participates as an active and supportive member of the Parking Services group.
Education: The incumbent requires a Grade 12 education and a minimum 2 years of relevant work experience. Equivalent education and experience may be considered. An understanding of technological equipment, caretaking and/or construction and/or mechanical experience would be assets. As a condition of employment, the successful applicant must provide a current criminal record check. Must have a valid driver’s license with an acceptable driving record.
Licenses: As a condition of employment, the successful applicant must provide a current criminal record check. Must have a valid driver’s license with an acceptable driving record.
Experience: A minimum of 2 years of relevant work experience (e.g. parking enforcement, military or security). Equivalent education and experience may be considered. An understanding of technological equipment. Experience in caretaking, construction, mechanical, or office environments would be assets.
Skills: Incumbents have frequent interactions with supervisors, peers, staff, students and visitors, and regularly demonstrates strong communication and customer service skills with emphasis on resolving customer concerns. The incumbent walks across the campus and affiliates and also works in an office environment. Drives routinely, typically on campus. Some lifting materials and equipment (up to 30 lbs). Directs traffic during large events, stands on the road while issuing tickets. May work shifts. May work weekends occasionally. Is exposed to all types of weather.
