Communications Specialist I - Digital Communications

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Posting Information:
This posting is for an existing vacancy.

Term: 2 years

This position is being offered as a Secondment or contract opportunity

The internal posting deadline for this position is August 20, 2026, at 11:59PM

Job Description:

Primary Purpose

University of Waterloo is a leading global innovation hub that drives economic and social prosperity for Canada and the world. With more than 41,000 students, we are home to the world's largest co-op education talent pipeline, to game-changing research and technology, and to an unmatched entrepreneurial culture. Together, these create partnerships and solutions to tackle today’s and tomorrow’s challenges.

At the university, the Marketing and Communications function is responsible for enhancing and protecting the university’s reputation. The communications function specifically leads by helping the university communicate with clarity, credibility and purpose, while developing governance, standards and protocols to uphold consistent, coordinated and effective communications across campus.

The Communications Specialist, Digital Communications is a role responsible for creating, delivering, and evaluating all aspects of digital communication in support of the Institute for Quantum Computing (IQC). This role will develop IQC’s digital communications strategy and execution, with a focus on increasing, informing, and engaging our communities.

In this role, you’ll be the person shaping how IQC tells its story online, creating engaging digital content, managing key channels, and using analytics to grow awareness and engagement for one of the world’s leading quantum research institutes. This position is responsible for establishing, monitoring, and evaluating digital communications channels. They will be a storyteller and editor, responsible for creating compelling media content, including graphics and videos, and will provide leadership and guidance on digital best practices, including digital analytics.

Key Accountabilities

Digital Communications

• Oversee IQC’s digital presence by developing and delivering digital communications to enhance, visibility and awareness of a world-class research institute
• Create content for internal channels (intranet, newsletters, leadership messaging)
• Applies research-based decision making to improve digital and online content to meet user and organizational needs.
• Ensure consistency, clarity, and accessibility of internal and external messaging across audiences with expertise in WCMS to support engagement and UW best practices

Communications Content Development and Delivery

• Develops and delivers communications activities and materials supporting defined objectives and priorities.
• Creates and adapts communications content for digital, print and other channels as required.
• Produces communications materials such as articles, web content, newsletters, presentations, social media content, promotional materials and related communications products.
• Researches, analyzes and synthesizes information to support accurate, audience-focused communications.
• Applies communications standards, editorial practices and audience considerations to support effective delivery.

Communications Coordination and Implementation

• Contributes to communications planning and coordinates implementation of communications activities within established priorities, frameworks and timelines.
• Coordinates communications activities, timelines, deliverables and approvals for assigned projects and initiatives.
• Maintains project documentation, monitors progress and facilitates input from contributors and stakeholders.
• Identifies implementation challenges and recommends practical solutions to support communications objectives.
• Works with internal partners to ensure communications activities are delivered effectively and on schedule.

Stakeholder Engagement and Collaboration

• Collaborates with stakeholders, subject-matter experts and communications colleagues to support communications initiatives.
• Provides practical advice and recommendations regarding communications approaches, messaging, audience considerations and implementation requirements within defined scope.
• Builds productive working relationships with clients, partners and project contributors.
• Coordinates stakeholder review and approval processes.
• Communicates project updates, requirements and timelines clearly to stakeholders.
• Assesses and addresses communications-related issues and stakeholder concerns within established frameworks and delegated authority.

Communications Measurement and Effectiveness

• Supports management and maintenance of communications channels, platforms and content.
• Applies institutional brand standards, accessibility requirements, editorial guidelines and communications practices.
• Compiles, analyzes and summarizes communications performance information, audience feedback and channel metrics to support evaluation and continuous improvement.
• Identifies trends, opportunities and areas for improvement based on audience, channel and performance information.
• Contributes recommendations to improve communications effectiveness, audience engagement and content performance.

Continuous Improvement and Communications Practices

• Identifies opportunities to improve communications processes, tools and delivery approaches.
• Contributes to development and adoption of communications templates, resources and best practices.
• Maintains awareness of communications trends, technologies and emerging practices.
• Contributes to continuous improvement of communications services and outcomes.

Required Qualifications

Education

• Undergraduate degree or post-secondary diploma in communications, public relations, journalism, English, marketing or a related field.

Experience

• 2–4 years of related communications experience.
• Experience developing communications content and supporting communications initiatives, projects or campaigns.
• Experience working with multiple stakeholders, priorities and communications channels.
• Experience in higher education, the public sector or another complex multi-stakeholder environment is an asset.

Knowledge/Skills/Abilities

• Strong writing, editing and content-development skills.
• Working knowledge of communications planning, storytelling, audience engagement and channel delivery practices.
• Ability to independently coordinate and deliver communications activities within established plans, frameworks and timelines.
• Strong organizational and project-coordination skills.
• Ability to compile, analyze and summarize communications performance information and audience feedback.
• ·Strong communication, stakeholder-coordination and relationship-building skills.
• Ability to assess communications issues, recommend practical solutions and implement appropriate actions within defined scope.
• Ability to manage multiple priorities while maintaining quality, accuracy and service expectations.
• Working knowledge of communications standards, accessibility requirements and content-development best practices.
• Working knowledge of communications, digital, reporting, and collaboration tools.

Equity Statement
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
Positions are open to qualified candidates who are legally entitled to work in Canada.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.