Be the First Responder: Serve as the primary point of contact for all incoming IT support requests via our ticketing system, email, chat channels, or walk-ups, for all our employees.
Triage & Troubleshoot: Diagnose and resolve hardware, software, and basic network issues. Know when to fix it on the spot and when to escalate complex issues to the Tier 2/System Administration team.
Manage the User Lifecycle: Execute onboarding and offboarding processes. Create accounts in Active Directory/Google Workspace/MFA, configure workstations, and set up secure access.
Deploy & Maintain Hardware: Prepare, image, and deploy both Windows and Apple-based devices. Help procure and maintain office tech, including monitors, docking stations, conference room AV equipment, office cable management.
Educate, Document & Automate: Write clear, simple "How-To" guides for our internal knowledge base to help users solve common problems on their own. Support the automation process for recurring tasks.
Customer-First Mindset: You possess excellent communication skills, and the patience to explain technical concepts to non-technical staff.
Core Tech Experience: Strong hands-on experience troubleshooting and administration of Windows, MacOS, Google suite, MS Office and related tools. Experience with AI-assisted automation.
Admin Basics: Familiarity with user, group and policies management in Active Directory and Google Admin console.
Hardware Fundamentals: A strong understanding of laptop hardware, peripherals, and basic network concepts (Wi-Fi, VPNs, IP addresses).
Basic familiarity with running PowerShell commands and scripting.
Experience supporting Google Workspace (Gmail, Drive) in a corporate setting.
Relevant IT certifications.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Unlimit is the global financial infrastructure for the borderless agentic economy, providing a programmable operating layer for ambitious businesses. The platform unifies global payment acceptance, programmable financial accounts, and digital asset rails.