Customer Care Lettings Coordinator

The Role:

Upad is currently recruiting for Customer Care Lettings Coordinator. An overview of this will involve maintaining customer satisfaction by providing Product Information, Customer Services and Customer Account Support. Customer Care Lettings Coordinator will be the main point of contact for all stakeholders involved.

This is a unique opportunity to work at a fast-growing online company, investing in technology.

This role will include but not limited to:

• Ensuring the Account Managers are kept up to date with all scheduling of cases affecting their bench of accounts.
• Responding to customer emails and escalating urgent queries to the appropriate Account Manager and ensuring queries are dealt with in a reasonable timeframe
• Administratively support the team during busy periods
• Ensure the CRM and all notes are consistently and accurately updated

• Must have experience in working with CRM

• Strong communication skills
• Experience in providing 5* customer service to all clients
• Good at problem-solving
• Strong team player
• Flexible in terms of working hours

Upad is committed to making a good place to work. You will receive the following:

• Pension
• Cycle to work scheme
• Career progression and a competitive Performance Related Pay
• Study support and funding of course Association of Residential Letting Agents (ARLA) certification offered depending on experience, if not certified
• Competitive Salary