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We are now looking for a Major Incident Manager to join our IT Command Centre team. This office-based position is located in Tampere Business Hub, Finland and includes partial shift work.
Greetings from your future manager
“Working in the IT Command Centre offers exposure to diverse application services, infrastructure environments, and global IT processes. Your key skills will include facilitation, dispute resolution and communications as dealing with varied incidents. Collaboration with a wide range of people and organizations is central to the role. It’s a challenging yet rewarding opportunity to work across many parts of UPM businesses.”- Gavin Stewart, Director, IT Digital Resilience
What you will do
In the IT Command Centre, we ensure that the operations of the IT services to UPM Businesses and Functions are delivered according to the defined service levels. This is achieved through handling of highest priority IT incident cases, as to avoid or minimize any impact. Root cause analyses are then carried out to avoid any reoccurrence of critical cases through the implementation of corrective and preventative actions.
The Major Incident Management role also owns/facilitates the UPM IT crisis management process.
Your main tasks are
Who you are
This is what we offer to you
Learn about our Rewarding and our Ways of working
Additional information about the position
The position holder will report to the Director, IT Digital Resilience.
For further information about the role, please contact Gavin Stewart, Director, IT Digital Resilience at [email protected] or tel. +358407499080.
How to apply
To apply, please submit your CV and cover letter by November 22, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.
For support with submitting your application, please contact the HR Services through the UPM Service Portal [LINK] or tel. +358204146600.
Learn more about how to apply from our Careers page.
Country-specific information
For UPM positions located in Finland, a security background check may be performed for those selected in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.
UPM IT is a high-performing, innovative, and value-driven community strengthened by IT professionals from trusted suppliers. IT ensures business continuity and improves productivity & employee experience by maintaining business-critical IT services and boosting digital work.
We create value for UPM in joint business and IT digitalization efforts, applying new technologies and partner ecosystems. We enable UPM performance and growth by developing capabilities for the changing business environment.
The success of IT is rooted in leadership, the know-how of digitalization and emerging technologies and competences such as enterprise architecture design, project and people-driven change management, compliance, and cybersecurity.
UPM – we renew the everyday
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Job details are sourced from the employer's original posting.
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UPM is a global company that develops renewable alternatives to fossil-based materials. They enable businesses and consumers to make more sustainable choices.