Role Responsibilities:
- Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
- Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
- Build effective teams through partnership with providers and clinic staff.
- Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
- Responsible for daily coverage in clinic and working to staff the clinic appropriately.
- Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
- Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
- Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
- Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
- Make timely and high-quality decisions.
- Regular data reporting to operational leadership
Desired Attributes:
- Connection: you build trust, influence, and motivate people at all levels across a variety of job functions. You appreciate and seek diverse and different perspectives, both on your direct team and with peers
- Accountability: you crave responsibility and want to contribute to driving financial, operational, and cultural best practices for your region. You thrive in a fast-paced work environment
- Service: you roll up your sleeves and tackle challenges with a positive attitude., compassion and dedication
- Resilience: you demonstrate courage, adaptability and perseverance when tackling hard problems. You can independently translate high-level goals into actionable plans and enjoy implementing process.
- Excellence: You set and hold a high bar. You demonstrate curiosity in looking for ways to learn, innovate, and improve.
Qualifications:
- Direct management experience over a clinic team.
- Healthcare management experience is preferred.
- Proven experience leading and influencing a diverse group of stakeholders.
- Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
- Excellent written and oral communication skills.
- Excellent computer skills and strong knowledge of medical terminology.
- Previous experience working in an EMR – athenahealth EMR is a plus.
Physical Demands and Working Conditions:
- Day-to-day work includes desk computer work and interaction with patients, facility staff and physicians.
- The work environment is characteristic of a health care facility with air temperature control and moderate noise level.
Compensation:
- Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.
