Brokerage Team Leader

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Global freight forwarding Team Leader trains, coaches and mentor’s coordinators to be successful in accomplishing quality and productivity goals. The team leader’s responsibilities include: - resolving queries, break management, error trending analysis, reporting, evaluating team performance, maintaining up-to-date knowledge of our products and services, and ensuring that all coordinators are performing their duties as expected. The Team Leader will monitor staffing and manage the queue to realign against the turnaround time. They will collaborate with the supervisor to identify department needs and goals.

Judgment and independent initiative may be required to identify, adapt and apply approaches to solve problems. This position monitors the efficiency of processes at their maximum level and ensures process, policy, and procedure changes are administered.

Skills set required

• Should be well versed with Brokerage Systems & Terminologies
• Strong leadership skills, with the ability to motivate and guide the team
• Ability to work effectively in a fast-paced and dynamic environment
• Excellent problem-solving, decision-making, and communication skills
• Shift flexibility
• Ability to work independently, make sound judgments, without supervision based on the needs of the process

Supervises and Develops Others

• Is expected to be the leader of the work group
• Determines employees’ training needs to produce continuous development plans
• Provides on-going feedback and support to improve performance
• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork
• Holds others accountable to established performance levels to achieve individual and group goals

Key Responsibilities

• Act as a liaison between Associates and Supervisors
• Coach associates to maintain service levels
• Oversee day-to-day operations, ensuring team performance and adherence to timelines.
• Shares skill and knowledge with associates while addressing questions regarding the systems and work
• Stays current on service features and system enhancements through formal and informal training
• Assist and support associates with difficult work-related situations
• Prioritize the workflow to meet the deadlines of the department
• Communicates to Supervisor any issues or problems that need escalation or management attention
• Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department.
• Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place
• Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audit

Additional Requirements:

• Immediate joiner preferred
• Experience in US & CA Brokerage within UPS is preferred

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.