EU FCR Intercompany - Specialist

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Role Summary
Responsible for supporting EU FCR Intercompany operations by ensuring timely and accurate transaction processing, workload management, reporting, audits, stakeholder coordination, and SLA compliance. Acts as a key liaison between Operations, Finance & Accounting, Account Executives, AFC, WWF, and country stakeholders while driving process efficiency and service excellence.

Key Responsibilities

• Process EU FCR Intercompany transactions accurately within SLAs.
• Manage work allocation and monitor team productivity.
• Prepare operational reports and provide performance updates.
• Conduct audits and ensure process compliance and quality standards.
• Handle escalations and support issue resolution.
• Train, onboard, and provide floor support to team members.
• Communicate process updates and share best practices.
• Collaborate with internal and external stakeholders to ensure seamless service delivery.
• Identify process improvement opportunities and support automation initiatives.
• Participate in management projects and other operational activities as required.

Preferred Skills & Experience

• Strong knowledge of Europe Billing processes.
• Advanced Excel skills, including data analysis and reporting.
• Working knowledge of Power BI and SQL.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Excellent communication and stakeholder management skills.
• Customer-focused with a commitment to quality and continuous improvement.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.