Title: Lynx Navigator/Case Manager
Department/Division: Program Impact
The Lynx Navigator/Case Manager will play a key role in supporting the organization’s program services to ensure that we are meeting our programmatic goals and outcomes, maintain compliance and actively engage the community. The Lynx Navigator/Case Manager supports the supervisor and the team/department.
Education/Experience:
- Bachelor’s Degree required in the field of Social Work or related human service field and a combination of college education and job related experience.
- Bilingual preferred in English and Spanish, Creole, etc.
- Must have excellent presentation skills.
- Experience in the area of outreach is preferred.
- Must have excellent written and verbal communication skills.
- Must have a working and vast knowledge of all internal program services available at the Urban League of Broward County.
- Experience working with disadvantaged populations.
Qualifications & Skills:
- A minimum of at two years’ experience entering client level data into an electronic database.
- Strong and clear verbal and written communication skills.
- Strong knowledge of MS Office, including Excel, Word, and PowerPoint.
- Resourceful and an eagerness to learn.
- Must be flexible and able to work in a team environment.
- Demonstrated ability to establish and maintain systems for organizing work; well-developed time management skills and ability to meet stringent deadlines and time constraints.
- Mature judgment and demonstrated ability to work with minimal supervision in a fast-paced work environment.
- Demonstrated professionalism, diplomacy, and composure; flexible and able to adapt to a variety of situations.
- Ability to work cross-functionally with multiple Divisions and senior management.
- Strong social skills with the ability to speak to strangers.
- Performs other duties as assigned.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Must have a valid Florida Driver’s License and a reliable vehicle.
- Must pass a Level 2 background fingerprinting and drug screening.
