Director of Operations

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Program Director, the Director of Operations ensures that the operations of the facility including maintenance, repair, fire safety, kitchen operations, and security comply with regulatory agency policies and procedures. The Director of Operations works in collaboration with the Director of Social Services and clinical staff to ensure the safety of all clients.  The Director of Operation also supervises all operations staff. The Director of Operations will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

• Manages and ensures that performance-based incentives and all other operations related goals of the program are met effectively. 
• Oversees implementation of organizational and program policies and procedures.
• Manages the operations team including operations supervisor(s), kitchen, maintenance, and security, and provides strong leadership.
• Meets weekly with all direct reports for individual supervision.

• Oversees all security staff.

• Ensuresall fire safety guidelines are executed and documented asrequired.
• Ensures security guards perform building security and inspection rounds.
• Ensuressecurity guardsmonitorresident behavior,medicationand other related activities.
• Assistsin monitoring resident/client medication asrequired.
• Ensures medication delivery is properly documented in appropriatelog bookin the absence of social service staff, as mandated by program.

• Overseesall maintenance staff.

• Ensures all operations equipment and appliances are in good working order.
• Provides recommendations for repair,upgradeor replacement.
• Monitors cleanliness and maintenance offacility.
• Ensures work orders and requests for repairs are completed in a timely manner.
• Oversees andmaintainsthe building’s plumbing, heating, cooling electrical, telephone, safety/emergency systems.
• Oversees and approves work orders and requests for repairs.
• Monitors key and lock changes for residents and staff as needed.
• Maintains computerized work order andviolationsmonitoringsystems.
• Develops preventive maintenance programs for all buildings and systems.
• Develops a routine maintenance schedule and ensures that it is adhered to.

• Overseesall kitchen staff.

• Ensures all operations equipment and appliances are in good working order and provides recommendations for repair,upgradeor replacement.
• Ensures site menuscomply withall Urban Pathways and regulatory and funding agency regulations,policiesand procedures.

• Oversees kitchen operations, food ordering, and monitors kitchen supply and food inventories and orders.
• Ensures kitchen area and equipment are kept in a clean and sanitary manner.

• Overseesimplementation of and compliance with UrbanPathways’Key Control policy and procedures.
• Oversees implementation of and compliance with Urban Pathways’Closed CircuitTelevision (CCTV) Monitoring and Recording of Public Areas for safety and security purposes.
• Monitors maintenance of facility, and ensures compliance with health, safety, fire codes and all other Urban Pathways and regulatory/funding agency requirements.

• RepresentsUrban Pathways and resolves facility violations. 

• Ensuresproper implementation of all inventory controls asrequired.
• Participates in the development of Urban Pathways program policies and procedures. 
• Oversees client/resident relocations as needed.
• Facilitates inspections andmaintainsall safety equipment in good working order.
• Works closely with the Program Director to manage emergency situations.
• Operates program vehicle asrequired.
• Ison-callto address emergency needs on atwenty-four hourbasis.

Administrative

• Completes,submitsand maintainstimelyandaccuratestatistical and other reports mandated by Urban Pathways, regulatory and funding agencies. 
• Prepares and monitors staffing schedules according to program needs and Urban Pathways and contractual requirements.
• Assesses,coordinatesandfacilitatesstaff training.
• Ensurestimelyevaluations of operation staff,identifiesareas for improvement and corrective actions as needed.
• Monitors performance andmaintainswarranties on all contracted services.

• Provides back-up administrative coverage in the absence of the Program Director and/or Director of Social Service asappropriate.
• Monitors and ensures accuracy of employeetime-keepingand payroll systems.
• Collaborates with the Program Director and Human Resources to recruit, hire and onboard new program staff.
• Ensures that client activities and incident reporting in AWARDS and other web-based applications accurately andtimely. 
• Takes an active role inincident, investigationdocumentationand reporting.
• Ensures accountability in the purchasing of supplies and keeps expenditures within budgetary limitations.  
• Oversees/prepares submission of all necessary purchase orders and checks requests.

Community Relations

• Develops andmaintainsongoing relationships with community services and resources.
• RepresentsUrban Pathways at governmental,communityor agency meetings asrequired.

Communication

• Communicates verbally and in writing in a professional manner at all times.
• Facilitates/attends staff meetings, trainings, and supervisory sessions. 
• Responds to all communications including telephone,emailand other oral and written inquiriesin a timely manner.

Performs all other duties as assigned and as required.

Qualifications, Education and Experience

• High School Diploma / GED or equivalent is required. Somecollege ispreferred.
• Minimum of three years building operations and security experience with at least two years of supervisory experience, preferably in a social service facility. 
• Experience with homeless,mentally-illand substance abuse population preferred.

Skills & Competencies

• Strong computer skills and knowledge of Microsoft office (e.g.Word, Outlook, Excel, etc.). Knowledge of web-based applications for building maintenance and operations. 
• Strong written and verbal communication skills.
• Strong problem-solving skills and resourcefulness.
• Plumbing, heating, carpentry and electrical experience and ability to perform routine repairs.

Other

• May berequiredtoworka flexible schedule including weekends,holidaysand late evenings.

Licenses

• Coordinator of Fire Safety and Alarm Systems in Homeless Shelters – F 80 or ability to obtain within three months of employment based on program needs.
• Fire Safety Certificate - ability to obtain within six months.
• First Aid, CPR, AED - ability to obtain within three months. 
• Valid Security Guard License.
• Valid Driver’s License with clean driving record.
• Food Handler certificationa plus.

Capabilities

• Ability to lift at least 50 pounds and walk, stand,pushor pull, climb stairs and laddersfrequently. Bend, carry, goods including furniture,suppliesand equipment.
• All programs require field work and use of public transportation.