Residential Concierge
Hospitality Experience Strongly Desired
The Residential Concierge is responsible for attending to residents and engaging with them to ensure they have a top-notch experience while living in their building, neighborhood and city. The Concierge is the first point of contact for residents when they enter, and is responsible for building strong relationships with them and other staff members.
Available Shifts: Variable
Pay Rate is $18.00 per hour.
What You Will Do:
- Create a welcoming, hospitable experience in this residential building, assisting all our our residents with their needs and questions.
- Greet all residents by name upon their arrival
- Deliver the highest quality customer service
- Act as the forward reception for potential residents coming for tours and interested in leasing apartments
- As directed by your manager, inform residents about building events. Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting
- Monitor building security via cameras and inform building management of necessary situations
- Receive concerns and complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.), solving when possible or reaching out to your URBN Manager for assistance as needed
- Communicate open complaint situations to building management for assistance when necessary
- When assigned, manage the packages coming into the building and inform residents when packages have arrived using building software.
- When assigned, conduct site rounds on a specified schedule
- Ensure residents/guests vacate amenity areas at closing
- Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services
You’re Good At:
- Excellent written and verbal communication skills
- High level data and computer skills
- Great customer service orientation
- Strong critical thinking and creative problem-solving skills
- Ability to connect at all levels with staff and residents, engaging with different stakeholders
You Need:
- High school diploma required; college diploma preferred
- Prior hospitality experience and/or residential concierge/front desk
- 2-3 years customer service
- Ability stand at a desk for 8 hours
- Knowledge of and ability to learn the community and local area
- Excellent time management skills
- Ability to lift 40 pounds, and to carry for short distances
- Additional language skills is a plus
YOU’RE GOOD AT
- Getting things done
- Keeping track of many things at once and paying attention to detail
- Remembering customers’ names and making them feel welcome
- Diffusing customer complaints and solving problems to win-win solutions
- Working independently with minimal supervision
- Handling phone calls and e-mails in a professional and efficient manner
- Building relationships with customers and key vendors
BROWNIE POINTS
- College 2-year or 4-year degree in hospitality, business, or similar
- Prior experience in a sales-related job
- Prior experience in a hospitality position
- Familiar with property management software
- Additional language skills
