As a Front Desk Associate, you are the first point of contact for people when they enter the building. Your role requires a flair for hospitality and customer service, providing the best possible experience for customers as you check them in, process credit card and cash payments, and assist with any questions they might have. You will need to handle questions and problem-solve effectively while making guests feel welcome, heard, and valued.
Available Shifts: Saturday 8am - noon and Sunday 8am - 2pm
WHAT YOU’LL DO
- Deliver amazing customer service by having a hospitality-focused, customer-first mindset
- Check amenity areas and equipment including pool and fitness center
- Check and record pool chemistry levels regularly
- Fill pool as necessary
- Check members in as they arrive to use the amenities
- Assist residents in proper use of the fitness center equipment
- Answer in-person queries and escalate as needed
- Light cleaning of the immediate amenity areas as necessary
- Know what events or lessons are going on and be able to answer questions about them
- Liaise with key people (e.g. fitness instructors, personal trainers, event planners, URBN management, lifeguard, etc) to ensure smooth operations of all the above
WHAT YOU ARE GOOD AT
- Getting things done
- Keeping track of many things at once and paying attention to detail
- Remembering residents’ names and making them feel welcome
- Diffusing customer complaints and solving problems
- Working independently with minimal supervision
- Handling inquiries in a professional and efficient manner
- Building relationships with residents
- Prior experience in fitness or aquatics domain
